Katie Larson
Naperville,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
Work History
Store Director
Target
Lombard, IL
01.2022 - Current
- Promoted to second store assignment to improve store processes, routines, Guest experience and store culture
- Responsible for Executive Team Leader staffing at District Level and Target internships
- Consistently screens, interviews, hires and follows up as district training captain
- Currently, manages team of 6 Executive Team Leaders, 14 Team Leaders and 250+ Target Team Members
- In charge of overseeing 19 week remodel at store level
- Promotes team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reports to district manager regarding store and staff issues, financial goals and sales.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Director
Target
Yorkville, IL
10.2018 - 01.2022
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Boosted revenue by $12 million dollars by developing and deploying strategies to effectively improve operations.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Executive Team Leader Human Resources
Target
Hodgkins, IL
10.2017 - 10.2018
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Educated employees on company policy and kept employee handbook current.
- Met with employees annually for progress reviews and performance assessments.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Successfully completed store remodel by hiring overnight team to complete remodel in a timely manner
Executive Team Leader - Guest Experience
Target
Hodkins, IL
05.2016 - 10.2017
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Surveyed guests to check for areas in need of improvement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
Service Experience Manager
Nordstrom
Oak Brook, IL
03.2007 - 05.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Retail Merchandising
Ohio University
Athens, OHSkills
- Team Leadership
- Sales Promotion
- Business Leadership
- Human Resources Oversight
- Recruitment and Hiring
- Employee Motivation
- Performance Assessment
- Training Management
- Customer Service Management
- Policy Development and Enforcement
Accomplishments
-2019 Modernization Award
-2019 Guest Experience Award
-2020 Peer Leader Award
-2021 Peer Leader Award
-2021 Talent Development Award
-2021 Care, Grow, Win Award
Timeline
Store Director
Target
01.2022 - Current
Store Director
Target
10.2018 - 01.2022
Executive Team Leader Human Resources
Target
10.2017 - 10.2018
Executive Team Leader - Guest Experience
Target
05.2016 - 10.2017
Service Experience Manager
Nordstrom
03.2007 - 05.2016
Bachelor of Science - Retail Merchandising
Ohio University
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