Katie Lausin
Fayetteville,AR
Summary
Highly-motivated team member with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Inner Circle Autism Network
Springdale, AR
03.2023 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve satisfaction.
- Managed day-to-day operations.
- Created policies and procedures for improved workflow processes.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance and scheduling.
- Facilitated weekly and monthly meetings with leadership team to discuss progress towards objectives.
- Analyzed performance data to identify opportunities for improvement in operations.
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Created and maintained employee schedules to ensure adequate staffing levels.
Scheduling Specialist
Inner Circle Autism Network
Springdale, AR
12.2020 - 03.2023
- Developed and maintained schedules of over 100 employees and clients to ensure proper coverage of sessions.
- Created daily, weekly, and monthly reports for management staff.
- Organized employee time-off requests in accordance with company policies.
- Conducted regular meetings with department managers to review scheduling needs.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
Registered Behavior Technician Coordinator
SageWay Behavioral Health
Springdale, AR
04.2019 - 12.2020
- Provide direct in-home services to individuals diagnosed with Autism and related developmental disabilities.
- Collect data and maintain client records in accordance with the specified behavior intervention plan and skill acquisition goals as defined per client
- Collaborate, communicate and assist with the training of clients, parents and staff.
- Provide a safe and supportive environment for clients and family.
- Communicate confidentially and professionally with parents, supervisors, behavior analysts and other members of the client's team as necessary.
- Collaborate with supervising BCBA's to develop and update intervention and treatment plans.
- Implement ABA techniques to increase language and communication, appropriate play skills, cooperation skills, and self-help skills.
- Created and maintained master schedule for staff and clients.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Attended review, progress and clinical team meetings.
Research Assistant
University of Arkansas
Fayetteville, AR
01.2019 - 05.2020
- Applied good documentation practices when recording data and managing source documentation.
- Conducted lab and field work
- Screened participants enrolled in psychology research study, administering relevant tests and surveys.
- Composed technical documents such as journal articles, conference presentations, posters, and book chapters related to ongoing research initiatives.
Barista
Red Kite Coffee Company
Fayetteville, AR
01.2011 - 08.2017
- Greeted guests with superior customer service.
- Maintained the highest standards of conduct and service.
- Ordered, received and stocked supplies and retail products.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Education
Bachelor of Arts - Psychology
University of Arkansas, Fayetteville
Fayetteville, AR2020
Completed 60 credit hours - Early Childhood Education
North West Arkansas Community College
Bentonville, ARSkills
- Conflict resolution
- Calm under pressure
- Multitasking
- Active listener
- Detail oriented
- Time management
- Teamwork and collaboration
- Reporting and documentation
- Flexible and adaptive
- Strategic Planning
- Operations Oversight
- Leadership training
- Process Improvement
- Operational Efficiency
- Schedule oversight
- Revenue Generation
- Employee Development
- Inventory Tracking and Management
Certification
- Certification- Collaborative Institutional Training Initiative (CITI)
- Registered Behavioral Technician- Behavior Analyst Certification Board (2019)
Timeline
Director of Operations
Inner Circle Autism Network
03.2023 - Current
Scheduling Specialist
Inner Circle Autism Network
12.2020 - 03.2023
Registered Behavior Technician Coordinator
SageWay Behavioral Health
04.2019 - 12.2020
Research Assistant
University of Arkansas
01.2019 - 05.2020
Barista
Red Kite Coffee Company
01.2011 - 08.2017
Bachelor of Arts - Psychology
University of Arkansas, Fayetteville
Completed 60 credit hours - Early Childhood Education
North West Arkansas Community College
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