Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Lee

Williamsville,NY

Summary

Dynamic Pharmacy Manager with extensive experience at Rite Aid for over 18 years, excelling in Drug Utilization Review and Medication Therapy Management. Proven track record in enhancing customer trust through exceptional service and relationship building. Skilled in inventory management and problem-solving, driving script growth and compliance with regulations while fostering a collaborative team environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Rite Aid
02.2011 - Current
  • Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations
  • Build profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM
  • Provide excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
  • Supervise the work completed by support staff while on duty.
  • Assist with training, coaching and managing the pharmacy associates and assume management responsibility over the entire pharmacy as needed.
  • Maintain appropriate security of the Pharmacy department.
  • Comply with HIPAA and all other applicable federal and state laws and regulations.
  • Handle and resolve customer issues, complaints and questions to build customer trust and loyalty.
  • Interact with physicians and utilize reference material to gain information on customers and prescriptions and to resolve any issues that arise.
  • Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited to, cycle counts, inventory management and will-calls to customers.
  • Responsible for monthly controlled substance inventory
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.

Staff Pharmacist

Rite Aid
07.2008 - 12.2010
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.

Staff Pharmacist

Rite Aid
07.2007 - 07.2008
  • Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

Doctor of Pharmacy -

University At Buffalo
Buffalo, NY
05.2006

Skills

  • Personalized care for different groups of patients
  • Drug Utilization Review
  • Drug Inventory Management
  • Active Listening
  • Medication Therapy Management
  • Controlled Substance Management
  • Problem-Solving Skills
  • Relationship building and retention
  • Pharmacy operations management
  • Workflow optimization

Certification

  • Licensed pharmacist in New York and New Jersey
  • Licensed [Job Title] - [Timeframe]

Timeline

Pharmacy Manager

Rite Aid
02.2011 - Current

Staff Pharmacist

Rite Aid
07.2008 - 12.2010

Staff Pharmacist

Rite Aid
07.2007 - 07.2008

Doctor of Pharmacy -

University At Buffalo

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