Summary
Overview
Work History
Education
Skills
Timeline
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Katie Lee

Bonham,TX

Summary

Dynamic Freight Team Manager with Walmart, skilled in warehouse operations and team leadership. Enhanced employee productivity through effective training and mentoring, while fostering a collaborative environment. Proven ability in problem-solving and maintaining safety standards, contributing to improved operational efficiency and customer satisfaction. Committed to excellence in logistics and team development.

Overview

5
5
years of professional experience

Work History

Freight Team Manager

Walmart
07.2024 - Current
  • Developed strong working relationships with team members, fostering a positive work culture focused on collaboration and respect.
  • Fostered an inclusive workplace environment that encouraged open communication and collaboration among team members, ultimately enhancing teamwork and cohesion.
  • Facilitated regular team meetings to discuss progress updates, address concerns or challenges, and track goal achievements collectively as a group.
  • Assisted in the recruitment of new team members, conducting interviews, and making informed hiring decisions based on skillsets and experience levels.
  • Conducted thorough audits of warehouse inventory to minimize discrepancies and prevent potential losses or delays in deliveries.
  • Mentored junior team members providing guidance in handling complex situations thereby improving their problem-solving skills.
  • Delegated tasks effectively among team members based on individual strengths while ensuring balanced workload distribution.
  • Improved employee productivity with consistent training sessions and performance evaluations.
  • Maintained a safe work environment by enforcing strict safety guidelines and conducting regular equipment inspections.
  • Prioritized urgent requests while managing routine tasks efficiently ensuring timely completion of all assignments.
  • Collaborated with other supervisors to develop best practices for overall efficiency improvements within the company''s logistics operations.
  • Led and mentored a team of associates, providing comprehensive training and ongoing support to optimize performance.
  • Managed merchandise flow, ensuring optimal stock levels and product availability to meet customer demand.
  • Executed and enforced operational processes, maintaining high standards for efficiency and quality.
  • Contributed to departmental financial goals by effectively monitoring inventory and service standards.
  • Delivered exceptional customer service, resolving issues and assisting customers in locating merchandise.
  • Maintained a clean, organized, and safe backroom environment.
  • Prioritized and delegated tasks to ensure timely completion of assignments and efficient workload management.
  • Ensured strict adherence to company policies and procedures, maintaining compliance standards.

Front End Team Manager

Walmart
06.2023 - 07.2024
  • Promoted adherence to coding standards within the team by conducting code reviews regularly.
  • Directed and mentored front-end staff, providing comprehensive training and performance feedback to optimize service delivery.
  • Elevated customer satisfaction by proactively greeting customers, expertly addressing questions, and efficiently resolving concerns.
  • Maintained operational excellence across the front-end, encompassing the customer service desk, cash office, and parking lot.Uphold rigorous adherence to all company policies and procedures, ensuring a compliant work environment.
  • Fostered a collaborative team environment, actively leading and participating in initiatives to share information and coordinate assignments.
  • Managed critical financial operations, including balancing audits, overseeing cash office functions, and supporting store accounting.
  • Facilitated clear and effective communication among associates, customers, and management to enhance workflow and understanding.
  • Provided immediate resolution to register alerts and customer complaints, minimizing disruptions and improving customer experience.
  • Optimized merchandise accessibility and presentation, assisting customers with product location and purchasing decisions.

Customer Service Cashier

Walmart
10.2020 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.

Education

Anna High School
Anna, TX

Skills

  • Shipping and receiving
  • Warehouse operations
  • Load planning
  • Stock control
  • Supplier relationships
  • Transportation planning
  • Warehouse management
  • Team training and development
  • Documentation management
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Loading and unloading
  • Workplace safety
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Email and phone communication
  • Hazard identification
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Machine operation
  • Active listening
  • Adaptability and flexibility
  • Material handling and moving
  • Decision-making
  • Problem resolution
  • Materials handling
  • Relationship building
  • Health and safety
  • Customer relations
  • Safety procedures
  • Employee supervision
  • Labor management
  • Work Planning and Prioritization
  • Employee motivation
  • Safety standards
  • Conflict resolution
  • Recruitment and hiring
  • Risk assessment
  • Professionalism
  • Staff management
  • Mentoring and training
  • Task delegation
  • Quality control
  • Complex Problem-solving
  • Strategic planning
  • Staff training
  • Record keeping

Timeline

Freight Team Manager

Walmart
07.2024 - Current

Front End Team Manager

Walmart
06.2023 - 07.2024

Customer Service Cashier

Walmart
10.2020 - 05.2023

Anna High School

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Katie Lee