Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Lemasters

Cleveland

Summary

Dynamic General Manager with a proven track record at excelling in operations management and team leadership. Enhanced customer relations and streamlined processes, driving significant improvements in service delivery. Skilled in training and coaching, I foster a collaborative environment that boosts team performance and operational efficiency.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Starbucks
08.2024 - Current
  • Prepare detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress and establish objectives.
  • Ensure compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.


Operational Manager

Sephora
07.2022 - 07.2024
  • Streamlined inventory management processes to enhance product availability and minimize stock discrepancies.
  • Implemented staff training programs to improve operational efficiency and customer service skills.
  • Coordinated daily operations, ensuring compliance with company policies and procedures.
  • Monitored sales trends to optimize product placement and maximize revenue potential.
  • Boosted profit by optimizing policies and processes, ensuring operational excellence.
  • Managed inventory with precision, guaranteeing timely delivery and service excellence.
  • Revamped operational processes, enhancing efficiency and business growth.

Bartender Shift Manager

Hooley House
04.2021 - 07.2022
  • Supervised bar operations, ensuring adherence to quality standards and customer service excellence.
  • Trained and mentored new bartenders on drink preparation and customer engagement techniques.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
  • Developed innovative cocktail recipes, enhancing menu offerings and increasing customer satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Assistant Store Manager

Maurices
07.2018 - 01.2019
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Coordinated inventory management, optimizing stock levels to reduce shrinkage.
  • Implemented visual merchandising strategies to enhance product presentation and sales.
  • Developed employee schedules, balancing labor costs with operational needs effectively.
  • Collaborated with team members to achieve store performance goals through effective communication and teamwork.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Merchandise and Sales Coordinator

Ulta Cosmetics and Salon
10.2016 - 07.2018
  • Coordinated sales activities to streamline communication between sales teams and clients.
  • Developed and maintained comprehensive sales reports to track performance metrics.
  • Facilitated training sessions for new team members, promoting knowledge sharing and efficiency.
  • Led initiatives to improve customer service processes, resulting in increased client satisfaction.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Education

High School Diploma -

New Philadelphia High School
New Philadelphia, OH

No Degree -

Tiffin University
Tiffin, OH

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Efficient multi-tasker
  • Customer relationship management
  • Goal setting
  • Analytical Thinking

Certification

  • Food Serve Safe

Timeline

General Manager

Starbucks
08.2024 - Current

Operational Manager

Sephora
07.2022 - 07.2024

Bartender Shift Manager

Hooley House
04.2021 - 07.2022

Assistant Store Manager

Maurices
07.2018 - 01.2019

Merchandise and Sales Coordinator

Ulta Cosmetics and Salon
10.2016 - 07.2018

High School Diploma -

New Philadelphia High School

No Degree -

Tiffin University

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