Katie Lemasters
Cleveland
Summary
Operations Manager with 8+ years of progressive experience driving operational excellence through innovative process improvements and strategic planning. Expertise in enhancing efficiency, fostering team communication, and optimizing inventory and supply chain operations to boost business growth and profitability. Committed to leveraging a blend of technical and soft skills, alongside a profound understanding of operations management, to spearhead future initiatives and contribute to the company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Starbucks
03.2024 - Current
Operations Manager
Sephora USA
07.2022 - 03.2024
- Revamped operational processes, enhancing efficiency and business growth
- Pioneered innovative strategies to minimize turnaround time
- Fostered robust communication, reducing miscommunications and missed deadlines
- Maintained compliance with company policies through effective staff supervision
- Delivered timely and accurate inventory management and supply chain operations
- Boosted profit by optimizing policies and processes, ensuring operational excellence
- Introduced cutting-edge methods to slash turnaround time, fostering rapid growth
- Managed inventory with precision, guaranteeing timely delivery and service excellence
- Reimagined operational strategies to elevate company culture and efficiency
- Enhanced team communication, aligning staff with corporate goals and reducing errors
Bartender Shift Manager
Hooley House
04.2021 - 07.2022
- Revamped operational procedures, enhancing efficiency and business growth
- Implemented innovative practices, reducing turnaround time significantly
- Fostered open communication, minimizing misunderstandings and deadline misses
- Managed inventory effectively, ensuring timely and accurate delivery of services
- Reported key performance metrics, providing insightful data to senior management
- Elevated customer satisfaction by 20% through strategic staff training and engagement
- Streamlined bar inventory management, reducing waste by 10%
- Fostered a team environment that reduced staff turnover by 25%
- Initiated a sustainability program that cut down operational costs by 5%
Merchandise and Sales Coordinator
Ulta Beauty Cosmetics and Fragrances, Inc
10.2016 - 07.2018
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Polished glassware, bussed tables, and removed debris to keep customer areas clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Reports directly to Store Manager
- Responsible for store operation in absence of the Store Manager
- Demonstrates a positive demeanor in effort to create high morale
- Operates store in absence of General Manager
- Creates solid visual presentations provided maximum sales
- Assist in associate career development, coaching, and retention
- Generates sales, obtains credit card accounts, assists with budget, and manages expenses
- Assists with scheduling employees
- Controls inventory levels by ordering, maintaining on-shelf availability, and processing claims
- Reports directly to General Manager
- Consistently voluntarily catalogues stockroom for efficiency
- Maintains a high-energy, positive environment; supporting guest-centric services
- Opens and closes store; securing all registers, entries and exits
- Handles and maintains cash, registers, safe, and makes deposits
- Oversees sales, merchandising, guest services, ensuring operational functions are met or exceeds company goals
Education
Diploma -
New Philadelphia High School
New Philadelphia, OH01.2013
Skills
- Self-starter
- Exemplary customer service
- Excellent communication
- Relationship building
- Time management
- Multi-tasking
- Proficient with MS Office
- Working knowledge with Excel
- Proficient with MIA hand held scanner
- Typing 50 wpm
- Copier
- Multi-line phones
- Fax
- Sales
- Promotion
- Merchandises
- Risk analysis and management
- Work flow planning
- Budgeting and forecasting
- Supply Chain Management
- Cost Reduction Strategies
- Team Leadership
- Relationship Development
- Business planning
- Expense reports
- Strategic planning
- Performance Evaluations
- Staff Management
- Operations management
Certification
Food Serve Safe
Timeline
General Manager
Starbucks
03.2024 - Current
Operations Manager
Sephora USA
07.2022 - 03.2024
Bartender Shift Manager
Hooley House
04.2021 - 07.2022
Merchandise and Sales Coordinator
Ulta Beauty Cosmetics and Fragrances, Inc
10.2016 - 07.2018
Diploma -
New Philadelphia High School
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