Volunteer Experience
Katie Lewis
Remote Customer Success Representative
Valdosta,Georgia
Summary
I am seeking a position that requires excellent customer service and business etiquette. I am a passionate and determined individual. The position should require a variety of tasks that will allow me to utilize my many years of experience as well as acquire new skills. As a representative and team member, it is very important to me that I fulfill my duties to the fullest while keeping honesty and integrity as the keystone of my work. Exceptional multitasking abilities and being a goal oriented team member will allow me to meet the needs of all of those that I work with.
Overview
10
10
years of professional experience
3
3
year of post-secondary education
Work History
Child Care Provider- U.S. Air Force
Self Employed
10.2017 - 06.2021
- Owner operated licensed daycare,- managed all business related expenses, reports, educational, and licensing requirements.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities to promote children's physical and emotional development.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Observed children to proactively identify emotional or physical development and worked with parents to address concerns.
- Planned and managed learning-focused, imaginative and play-oriented activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
Hospice CNA/Patient Schedule Coordinator-PRN
Hospice Of Chattanooga
Chattanooga, Tennessee
07.2015 - 11.2016
- Organized visit times, delivering patient supplies, and traveled to patient's place of residence to provide care.
- Floated between different teams to provide care to patients when unable to assign an aid from the team.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, pulse, and respirations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and oral care.
- Provided care to patients with consideration of aging processes, diagnosis, human development stages and culture.
- Filled in for office staff as needed, organizing nurse aides schedules across 18 counties and coordinating as needed with case managers
Team Coordinator/Hospice CNA-PRN
Hospice Advantage
10.2014 - 07.2015
- Delivered clerical support by handling range of routine and special requirements.
- Prepared meeting materials for Interdisciplinary Team to discuss patient care plans, complete hospice recertification's and submit for billing, admit and discharge patients in system to generate appropriate billing information
- Scheduled CNA visits and coordinated with other staff as needed to meet patient needs i.e. patient requires a two person visit
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Available to fill in as a CNA PRN to meet visit requirements and deliver supplies to patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, following patient care plan, and evaluating patient needs.
- Providing education to patient, staff or family member to ensure the safety of the patient and caregivers. (i.e. proper body mechanics, importance of repositioning to prevent skin breakdown, providing hygiene care in accordance with the patient's physical limitations etc.)
Office Manager/ In-Patient CNA
Doctor's Hospice Of Georgia
03.2010 - 10.2014
- Directed intake referrals, maintained communication between the Case Manager and families.
- Directed Intake and discharge of patients between inpatient facilities and patient's residence.
- Supervised all CNAs to ensure proper techniques and safety measures were incorporated in all patient care.
- Assisted with hiring new staff and directed orientation with the company.
- Responsible for the audit of all patient charts and plans of correction (Directed QAPI goals and audits)
- Ordered all supplies for facility and patients and assisted with ordering patient equipment
- Worked with charting software company to update program to reflect our needs when incorporating new satelite offices.
- Assisted with implementing and maintaining OSHA improvements to the work place.
- Accounts payable, accounts receivable, and insurance verification/coordinating with insurance companies
- Scheduled CNA shifts in the facility.
- Provided patient care, assisting with ADL's, reporting to shift nurse, working with family and patient to meet their needs, recorded intake and output.
Education
Certificate-Nursing Assistant
Griffin Technical College
Georgia 07.2009 - 10.2009
Bachelor of Science - Social Work
Walden University
04.2021 - Current
Skills
Communication Skills
Experience training CNAs
CNA Skills
Quickly learn new programs and skills
Problem-Solving Skills
Professional Attitude
Technical Support
Medical terminology knowledge
Direct Patient Care
Building rapport with patients and staff
Group Leadership
Planning and Coordination
Time Management
Flexible and Adaptable
Staff Education and Training
Creative Problem Solving
Administrative Support
Customer Service Support
A/P and A/R experience
Vendor Invoice Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Interests
Cooking
Drawing and Painting
Jiujitsu
Woodworking
Timeline
Bachelor of Science - Social Work
Walden University
04.2021 - Current
Child Care Provider- U.S. Air Force
Self Employed
10.2017 - 06.2021
Hospice CNA/Patient Schedule Coordinator-PRN
Hospice Of Chattanooga
07.2015 - 11.2016
Team Coordinator/Hospice CNA-PRN
Hospice Advantage
10.2014 - 07.2015
Office Manager/ In-Patient CNA
Doctor's Hospice Of Georgia
03.2010 - 10.2014
Certificate-Nursing Assistant
Griffin Technical College
07.2009 - 10.2009