Katie Li
San Bruno,CA
Summary
Dynamic and dependable worker with a strong background in customer service and hospitality. Experienced at Here Doggy, where I communicated daily with pet owners about their dogs’ behavior, ensuring trust and satisfaction. Previous roles as a hostess, cashier, and team member at Jamba Juice, Grand Harbor, and Mochi Factory strengthened my ability to multitask, handle cash accurately, and deliver friendly, efficient service in fast-paced environments. I also assisted busboys with table turnover and cleanliness, supporting smooth dining operations. Known for professionalism, reliability, and a warm, people-centered approach, I am ready to bring excellent communication and teamwork skills to a server position.
Overview
9
9
years of professional experience
Work History
Dog Handler
Here, Doggy
04.2019 - Current
- Monitored and socialized dogs to enhance behavioral development and adaptability.
- Managed facility on weekends (caring for group of dogs and helping incoming customers, dealing with payments, doing feeds)
- Managed daily feeding, exercising, and grooming routines to maintain optimal health.
- Conducted assessments of dog temperament to match with suitable play groups and recommend them to training programs if needed.
- Spoke to pet owners and went over available services, prices, and determined needs of animals under care.
- Pick up phone calls at the front desk to answer questions and work on the computer to handle payment methods.
- Application Help
- Be conscientious and make sure rooms are swept, buckets are changed out at the end of the day, and pick up after the dogs.
Cashier
Mochi Factory
03.2018 - 09.2018
- Processed customer transactions swiftly and accurately to ensure efficient checkout experience.
- Assisted customers with product inquiries, enhancing service quality and satisfaction.
- Maintained organized cash register area, contributing to workplace cleanliness and efficiency.
- Took orders and made desserts and drinks
Team Member
Jamba Juice
09.2017 - 09.2018
- Delivered great customer service by processing orders and addressing questions.
- Operated blending and juicing equipment to prepare high-quality beverages consistently.
- Ensured cleanliness and organization of workstations, complying with health and safety standards.
- Collaborated with team members to maintain optimal inventory levels and product availability.
Restaurant Hostess
Grand Harbor
05.2017 - 09.2018
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservation systems, optimizing seating arrangements for maximum efficiency.
- Coordinated with kitchen staff to relay guest preferences and special requests accurately.
Education
Associate of Arts - Psychology
Skyline
San Bruno01-2025
Skills
- Facility upkeep
- Time management
- Animal welfare
- Cash handling
- Customer service
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Professionalism
- Temperament evaluation
Accomplishments
- Supervised team of 4 staff members.
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Dog Handler
Here, Doggy
04.2019 - Current
Cashier
Mochi Factory
03.2018 - 09.2018
Team Member
Jamba Juice
09.2017 - 09.2018
Restaurant Hostess
Grand Harbor
05.2017 - 09.2018
Associate of Arts - Psychology
Skyline