Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Katie Logan

Eden Prairie,MN

Summary

Results-oriented leader with a track record of successful project deliverables in a dynamic organization. Pioneered CFSS implementation and policies and led cross-functional meetings to drive customer account growth. Experienced mentor and member of the Leadership Committee for Accra.

Overview

21
21
years of professional experience

Work History

Outreach Supervisor

ACCRA
06.2022 - Current
  • Led recruitment initiatives, overseeing the successful hiring and training of 15+ new employees
  • Implemented a structured communication strategy to ensure all Outreach staff were well-informed about policies and practices
  • Engineered partnerships with Billing, PCA & 245D programs, IT and Compliance teams to streamline processes to reduce costs
  • Spearheaded the management of multiple projects concurrently, including Temp OT approvals, Overtime, Accra Mobile, Lapse of Coverage, and Overuse
  • Managed and troubleshooted cases and client concerns with Outreach team.

Outreach Team Lead

ACCRA
06.2019 - 06.2022
  • Worked closely with the Outreach Director to train and problem solve issues with the Outreach staff to ensure consistency with procedures and policies
  • Demonstrated knowledge of services needed by people with disabilities and older adults
  • Communicated detailed information regarding homecare eligibility requirements
  • Communicated and troubleshoot usage of service hours/units to prevent overuse.

Connect Specialist & Billing / ADP Liaison / ACCRA Tech

ACCRA
04.2018 - 06.2019
  • Answered incoming calls from DSP, client & CM managing their needs while maintaining professional standards and emotional intelligence
  • Encouraged team member environments and cohesiveness through Teams chat while taking initiatives to develop time saving ideas like the scanner guides
  • Repeatedly communicated challenging concepts in effective ways to a diverse demographic.

Charter Office, Front Desk and After-Hours Dispatch

Executive Aviation
05.2017 - 04.2018
  • Scheduled and coordinated flight activity in accordance with standard operating procedures, General Operating, Flight while proactively and reactively communicate flight operations details to Flight Crew Members
  • Created detailed itineraries, supporting documents, tracks flights, manages crew schedules, calendars, and coordination of logistics for crew members and passengers.

Tenant Service Coordinator for West End Office Park

The Excelsior Group
06.2016 - 04.2017
  • Facilitated effective communication among tenants, property management, service contract associates, and building staff members
  • Took the initiative to lead, coach, and manage two other Tenant Service Coordinators in The Excelsior Group by fostering a team-based environment.

Lead Concierge

Interlachen Country Club
04.2015 - 07.2016
  • Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services standards by listening to the needs of the customers, resolving customer’s complaints, and ensuring repeated customer bookings.

PCA

ACCRA
05.2012 - 04.2016
  • Administered the health and welfare of a chronically ill patient by using effective communication skills to understand the needs and wants of a client
  • Managed the patient-doctor relationship through open communication, counsel, and education.

Office Manager

Viking Pallet Corp
01.2004 - 05.2012
  • Built and maintained enduring customer relationships to boost sales and generate repeat business
  • Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Education

Mini MBA Business Program -

University of St. Thomas
01.2014

Bachelor of Arts in Business Administration -

University of St. Thomas
01.2012

Skills

  • Leadership
  • Initiative-taking
  • Self-reliance
  • Project management
  • Team mentoring
  • Cross-functional meetings
  • Time management
  • Multi-tasking

  • Organizational skills
  • Communication
  • Customer service
  • Listening skills
  • Empathy
  • Patience
  • HIPAA compliance
  • Community Engagement
  • Partnership Building
  • Stakeholder Communication
  • Data Analysis
  • Organizational Skills
  • Professional Demeanor
  • Adaptability
  • Written and verbal communication
  • Effective customer communication
  • Strategic Planning
  • Analytical Thinking
  • Teamwork and Collaboration
  • Active Listening
  • Client Needs Assessments
  • Problem-solving abilities
  • Effective Communication
  • Interpersonal Skills
  • Team building
  • Research and facts collecting
  • Relationship Building
  • Problem-Solving
  • Time management abilities
  • Continuous Improvement
  • Service planning
  • Written Communication
  • Client meetings
  • Adaptability and Flexibility
  • Decision-Making
  • Self Motivation
  • Analytical Skills
  • Professionalism
  • Problem-solving aptitude

References

  • Hannah Rutt, Accra Senior HR Director
  • Yia Lee, Senior Accra Integration Director
  • Stefanie Wagner, Accra PCA Program Manager

References

References available upon request.

Timeline

Outreach Supervisor

ACCRA
06.2022 - Current

Outreach Team Lead

ACCRA
06.2019 - 06.2022

Connect Specialist & Billing / ADP Liaison / ACCRA Tech

ACCRA
04.2018 - 06.2019

Charter Office, Front Desk and After-Hours Dispatch

Executive Aviation
05.2017 - 04.2018

Tenant Service Coordinator for West End Office Park

The Excelsior Group
06.2016 - 04.2017

Lead Concierge

Interlachen Country Club
04.2015 - 07.2016

PCA

ACCRA
05.2012 - 04.2016

Office Manager

Viking Pallet Corp
01.2004 - 05.2012

Mini MBA Business Program -

University of St. Thomas

Bachelor of Arts in Business Administration -

University of St. Thomas

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Katie Logan