Katie Lohr
Rolla,MO
Summary
Dynamic Office Manager with proven expertise at Tony Froehlich Agency, excelling in customer service and complaint resolution. Adept at fostering team collaboration and enhancing productivity through effective task delegation. Recognized for maintaining a positive work environment while managing high-stress situations, ensuring client satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Office Manager/CSR, Sales
Tony Froehlich Agency, American Family Insurance
01.2010 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, walk-in, or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Manager
Check Into Cash
02.2004 - 02.2007
- Greeted customers entering store; providing a welcoming environment that was clean, organized and visually appealing.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed and motivated employees to be productive and engaged in work.
- Examined customer loan applications for loan approvals.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Followed comprehensive security policies to address potential risks, protect company assets, and safety of employees.
Teacher Aid/Substitute Teacher
Rolla Public Schools
09.2000 - 02.2004
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Bachelor of Arts - General Studies- Emphasis in Elementary Education
Drury University
Rolla05-2003
Skills
- Customer service
- Organizational skills
- Problem-solving
- Adaptability and flexibility
- Team collaboration
- Time management
- Complaint handling
- Critical thinking
- Task prioritization
- Payment processing
- Reliable
- Relationship building
Objective
Aspiring Flight Attendant with extensive customer service experience looking forward to building a career with Southwest Airlines.
Timeline
Office Manager/CSR, Sales
Tony Froehlich Agency, American Family Insurance
01.2010 - Current
Manager
Check Into Cash
02.2004 - 02.2007
Teacher Aid/Substitute Teacher
Rolla Public Schools
09.2000 - 02.2004
Bachelor of Arts - General Studies- Emphasis in Elementary Education
Drury University
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