Katie Lopez

Beginning in 2018, I joined HEB as a cashier, which led me to the position of business center partner and eventually a service lead for the service department. My main tasks initially were providing personable, high-quality customer service and communication, as well as cash, check, and card charge handling. When I transitioned into the business center, my duties evolved to include upholding MSB guidelines regarding ID verification for money wire and order processes, as well as verifying IDs for fishing and hunting licenses. I also handled cash payroll checks and received calls from customers, transferring them throughout the store as needed. Later on, I acquired a Service Lead position, which granted me the opportunity to join a team of other individuals to operate the front end of the store and share the responsibility of maintaining a well-kept and smooth-running department. In this role, I was responsible for gaging the customer traffic throughout the department to ensure an efficient workflow, as well as providing a support system to my fellow Service Leads and team members that included mitigating encounters with upset customers and finding a satisfactory solution for them, communicating with my superiors about projected and current fiscal numbers for our department, coaching team members in a positive manner to gear them towards success, keeping our department within the expected operating ratio by assessing the department payable hours, and ultimately preparing the department to open and close for business. Other responsibilities that entailed my position were administrative and included ordering supplies for the department, utilizing Excel to create worksheets to track number of supplies and reflect the department's budget for ordering for the fiscal period, as well as utilizing Word to create documents such as notes to files, design posters for events occurring in the department or throughout the store, and organize duty lists for team members and other Service Leads.

• Certificate in Legal Technology- The National Society for Legal Technology