Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Lords

Summary

Adept at elevating dining experiences, I honed my skills at Ruth’s Chris Steakhouse, mastering menu memorization and relationship building. My background includes training staff and enhancing customer satisfaction through exceptional service, showcasing my ability to upsell and maintain meticulous attention to detail. My career is marked by a commitment to providing unparalleled service in high-volume settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Royal Oaks Country Club
Houston, TX
02.2024 - 01.2025
  • Ensured food presentation met high-quality standards before serving to guests.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Presented menus and answered questions regarding items.
  • Utilized POS systems for order entry and processing with precision.
  • Provided menus, explained daily specials, and answered questions about menu items.

Server and Trainer

Katz’s Galleria
11.2022 - 08.2023
  • Successfully able to take on large parties of up to 20 people.
  • I was given the responsibility to train new employees .
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded efficiently to guest inquiries and complaints in a professional manner

Fine Dining Server

Ruth’s Chris Steakhouse
02.2022 - 11.2022
  • Server at a fine dining steakhouse ensuring guests have a memorable experience
  • Part of the banquet team that frequently served parties of up to 100 guests
  • Regularly checked quality of ingredients used in preparation of dishes served.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Conducted menu presentations and tastings for guests to enhance their dining experience.

Server

Jonathan’s the Rub Memorial Green
09.2021 - 01.2022
  • Server at Memorial Green location with high class clientele
  • Develop relationships with guests to ensure a friendly and inviting atmosphere
  • Maintain a high level of service and anticipated guests needs
  • Ability to resolve customer issues or complaints in a professional manner

Education

High School Diploma -

Shelley High School
Shelley, ID
05-2022

Skills

  • Detail-oriented
  • Relationship building
  • Sales
  • Exceptional customer service
  • Menu memorization
  • Upselling skills
  • Fine dining experience

Certification

  • TABC
  • Texas Food Handlers

Timeline

Fine Dining Server

Royal Oaks Country Club
02.2024 - 01.2025

Server and Trainer

Katz’s Galleria
11.2022 - 08.2023

Fine Dining Server

Ruth’s Chris Steakhouse
02.2022 - 11.2022

Server

Jonathan’s the Rub Memorial Green
09.2021 - 01.2022

High School Diploma -

Shelley High School
Katie Lords