Summary
Overview
Work History
Education
Skills
Timeline
Employee of the month several times
Generic

Katie Love

Hemet,CA

Summary

Dedicated professional with a strong background in hospitality, having excelled at Freedom Properties. Proven expertise in housekeeping and customer service, ensuring high sanitation standards and guest satisfaction. Recognized for effective teamwork and communication skills, consistently enhancing guest experiences through attentive service and meticulous cleaning techniques.

Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

13
13
years of professional experience

Work History

Housekeeper

Freedom Properties
03.2018 - 08.2025
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Care Giver

Homeinsteadseniorcare
01.2016 - 03.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Front Desk Clerk

Borders Cleaners
01.2013 - 01.2016
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Server/manager

Party Planners
01.2013 - 01.2016
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.

Education

GED -

Abecka Online
Pensacola, FL

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Folding clean laundry
  • Window cleaning
  • Customer-oriented

Timeline

Housekeeper

Freedom Properties
03.2018 - 08.2025

Care Giver

Homeinsteadseniorcare
01.2016 - 03.2018

Front Desk Clerk

Borders Cleaners
01.2013 - 01.2016

Server/manager

Party Planners
01.2013 - 01.2016

GED -

Abecka Online

Employee of the month several times

I received employee of the month every where I worked.  Numerous times at certain jobs

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