Katie Loveday

• Coordinated logistics and scheduling for military relocation services.
• Managed communication between service members and service providers.
• Assisted in the preparation of documentation for transportation requests and delivery processes.
• Developed and maintained databases to track client information and service requests.
• Training new incoming employees

Specializing in a specific department. Responsibilities include building rapport with service members, agencies and base representatives. Accepting inbound calls as well as making outbound calls, completing daily tasks. Scheduling delivery for the member’s household goods in storage. Understanding the basic everyday knowledge to execute the job effectively.

• Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
• Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
• Coordinated communication between departments to enhance service delivery and client satisfaction.
• Streamlined administrative processes, improving overall efficiency of office operations.