Summary
Overview
Work History
Education
Skills
Timeline
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Katie Ludes

Mesa,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Business Transformation Manager

Jacuzzi
06.2023 - 10.2023
  • Recommended practical business process solutions, working directly with stakeholders to drive an increase in revenue generation.
  • Coached senior staff through varying details of operational functions, targeting deficiencies and replacing with industry best practices to encourage optimal growth.
  • Reinvented brand, improving internal associate experience and building team cohesion with time-tested, growth-centered methodologies.


General Manager

Jacuzzi
07.2022 - 06.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant General Manager of Operations

Jacuzzi
10.2021 - 07.2022
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitored key performance metrics to identify areas for improvement.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Office Manager/Accounting Specialist

Jacuzzi
07.2019 - 10.2021
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Coached, trained and delegated tasks to 50 team members to meet specific department goals.
  • Input financial data and produced reports using Quick Books and NetSuite.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Analyzed financial information and made proactive adjustments.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Transferred data and documents to facilitate system migration and software updates.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.
  • Trained new employees on accounting principles and company procedures.

Accounts Payable/Receivables Specialist

Tundraland Home Improvements
05.2018 - 07.2019
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
  • Used advanced software skills to produce high-quality documents, reports and presentations.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Prepared vendor invoices and processed incoming payments.
  • Reconciled bank accounts to verify accuracy of cash records.
  • Evaluated financial records to detect errors and discrepancies.

Education

High School Diploma -

Little Chute High School
Little Chute, WI

Skills

  • Customer Service
  • Project Planning
  • Business Development
  • Fiscal Management
  • Team Building
  • Employee Development
  • Process Improvement
  • Revenue Forecasting
  • Financial Management
  • Customer Relationship Management
  • Performance Reviewing

Timeline

Business Transformation Manager

Jacuzzi
06.2023 - 10.2023

General Manager

Jacuzzi
07.2022 - 06.2023

Assistant General Manager of Operations

Jacuzzi
10.2021 - 07.2022

Office Manager/Accounting Specialist

Jacuzzi
07.2019 - 10.2021

Accounts Payable/Receivables Specialist

Tundraland Home Improvements
05.2018 - 07.2019

High School Diploma -

Little Chute High School

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Katie Ludes