Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Lyon

Chambersburg,PA

Summary

I have worked in the financial industry for about 10 years, I thrive in customer service and am a driven individual looking to grow in my career. I have a willingness to take on additional responsibilities to help meet team goals with a proven ability to quickly adapt in new environments.

Overview

16
16
years of professional experience

Work History

Membership Officer

Patriot Federal Credit Union
12.2024 - Current

Assist members with their financial needs , concerns and various transactions. Refer Products and services tailored to members needs. Open up new memberships, Take loan applications and loan closings. Assist in other areas needed within the credit union.

Call Center Specialist

Adirondack Bank
06.2015 - 04.2021
  • Assist customers with all bank related needs
  • Make/Receive Phone Calls / Transfer Calls To Appropriate Departments
  • Balance Vault, ATM, Paperwork, Do Verifications on Accounts
  • Order Inventory, Cross Sell Products/ Insurance
  • Computer Work, Microsoft Excel -Vault Spreadsheets

PSE Clerk

United States Postal Service
08.2020 - 02.2021
  • Sort mail and packages accordingly with routes, cleaning.

Hostess

Turning Stone Casino
08.2011 - 02.2013
  • Greet Customers with a smile and professional manner
  • Seat customers accordingly
  • Place To Go Orders, Answer phone/ Direct Calls

Cashier

Nice N Easy Grocery Shoppes
01.2009 - 08.2011
  • Balance Drawer, Cash Out Customers, Order Inventory
  • Check In Vendors, Stock Shelves/Coolers/Lotto Machines
  • Train New Employees, Answer Phone, Help Out Deli Side

Education

High School Diploma -

VVS High School
NY

Skills

  • Effective communication
  • Cross selling
  • Attention to detail
  • Customer service
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Product and service knowledge
  • Relationship building

Timeline

Membership Officer

Patriot Federal Credit Union
12.2024 - Current

PSE Clerk

United States Postal Service
08.2020 - 02.2021

Call Center Specialist

Adirondack Bank
06.2015 - 04.2021

Hostess

Turning Stone Casino
08.2011 - 02.2013

Cashier

Nice N Easy Grocery Shoppes
01.2009 - 08.2011

High School Diploma -

VVS High School