Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katie Lyons

Pierceton,IN

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Bowen Health
09.2024 - Current
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Certified Medical Assistant

Lutheran Health Physicians
05.2023 - 09.2024
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Team Leader

Applebees
01.2018 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.

Front Desk Manager

Days Inn
01.2016 - 12.2016
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Managed front desk maintenance of client records and lab data.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.

Education

Associate of Science - Certified Medical Assistant

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2023

Associates in Health Sciences

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2023

Associates in Office Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2023

Skills

  • HIPAA compliance
  • Medical terminology
  • Patient scheduling
  • Clinical documentation
  • Medication administration
  • Electronic health records
  • Patient documentation
  • Patient assessments
  • Inventory and supply management
  • Inventory management
  • Conflict resolution
  • Medical records management
  • Payment collection
  • Time management
  • Attention to detail
  • Problem-solving
  • Multitasking and organization
  • Triage assessment
  • Team collaboration
  • Verbal and written communication
  • Safety compliance
  • HIPAA protocols
  • Insurance confirmation
  • Customer service
  • EMR / EHR
  • Reliable team player
  • Patient flow management
  • Compassionate
  • Patient-focused care
  • CPR
  • First aid
  • Adaptable
  • Trustworthy companion
  • Lab equipment operation
  • Insurance claims
  • Professional bedside manner
  • Case management

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Medical Assistant

Bowen Health
09.2024 - Current

Certified Medical Assistant

Lutheran Health Physicians
05.2023 - 09.2024

Team Leader

Applebees
01.2018 - 09.2024

Front Desk Manager

Days Inn
01.2016 - 12.2016

Associate of Science - Certified Medical Assistant

Ivy Tech Community College of Indiana

Associates in Health Sciences

Ivy Tech Community College of Indiana

Associates in Office Administration

Ivy Tech Community College of Indiana

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