Katie Machado
Stockton,CA
Summary
Dynamic administrative professional and leader with over 10 years of experience in achieving daily objectives and long-term goals across diverse office platforms. Expertise in timely and accurate processing of accounts payable and receivable, utilizing advanced analytical acumen. Committed to increasing productivity and service quality through strategic planning, resource allocation, and implementing process improvements. Highly skilled in executing administrative duties to support and enhance the effectiveness of senior-level executives in a fast-paced business environment. Demonstrated success in interacting with internal and external organizations.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Nutrien Ag Solutions, Inc.
04.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Enter & code vendor invoices into accounts payable systems.
- Enter customer checks and payments as well as apply funds to invoices.
Office Supervisor
Clark Pest Control
10.2018 - 04.2024
- Manage admin staff and offsite technicians
- Provide support and work collaboratively with the Management team
- Coordinate contract negotiations and renewals with vendors; managing budgets and invoices
- Optimize site operations to ensure high team performance
- Responsibilities include, interviewing, hiring, and training employees; planning, assigning, and directing work tasks
- Facilitate Onboarding & Offboarding processes
- Plan and organize monthly staff meetings and special events
- Record and maintain invoices, bills, and receipts for the Branch Manager to code and process using Concur
- Developing and training team members to enhance performance
- Optimized site operations through policy and procedure implementation
- Assist corporate payroll personnel to ensure payroll is accurately and efficiently processed
- Assist with payroll processing and monitor accounts receivables.
Administrative Customer Service Representative
Clark Pest Control
03.2008 - 10.2018
- Handled confidential and time sensitive information such as: payroll, employee timesheets, and onboarding
- Answering telephones and directing persons and/or telephone calls to the appropriate department or person, providing information about products and services over the phone
- Scheduling and route management
- Managed interoffice emails and resolved customer complaints
- Trained new administrative staff members and assisted in collections
- Cultivated positive business relationships with clients
- Administrator for WDO Service Manager
- Operate various computer programs and general office tasks.
Education
Bachelor of Arts - Interior Design
California State University of Sacramento
Associates of Arts Degree - General Studies
San Joaquin Delta College
Skills
- Office Administration
- Vendor Management
- Operations Management
- Team Collaboration
- Document Management
- Calendar Management
- Project Management
- Appointment Scheduling
References
- Judi Fiolle
- Sonya Palmer
Community Service
- Wellness Representative
- EHS Representative
Timeline
Administrative Coordinator
Nutrien Ag Solutions, Inc.
04.2024 - Current
Office Supervisor
Clark Pest Control
10.2018 - 04.2024
Administrative Customer Service Representative
Clark Pest Control
03.2008 - 10.2018
Bachelor of Arts - Interior Design
California State University of Sacramento
Associates of Arts Degree - General Studies
San Joaquin Delta College
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