Katie MacLauchlan
Bentonia,MS
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills. Developed skills in fast-paced, high-visibility environment, focusing on presentation and adaptability. Expertise includes public engagement, visual presentation, and attention to detail. Aiming to leverage these skills to transition into new field and deliver impactful results.
Overview
6
6
years of professional experience
Work History
Boutique Sales Associate and Model
Zadie B’s Fashions
07.2024 - Current
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations
- Demonstrated adaptability by working across different departments within the boutique as needed for optimum coverage during peak periods or staff shortages.
- Collaborated with team members to achieve monthly sales targets and enhance store performance.
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
House Cleaning
Lady K Cleaning And Sanitation
08.2023 - 07.2024
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Teacher
Tiny Tot Learning Center
09.2021 - 08.2023
- Held Opening and closing positions
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Customer Service Associate
HEB Plus
04.2020 - 09.2021
- Work closely with guests and Administrative Team on various fronts to provide a hospitable experience
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Counter Operator
Tropical Smoothie Cafe
09.2018 - 03.2020
- Directed co-workers to be more effective in high demand times
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Education
High School Diploma -
Lighthouse Christian Academy
12.2022
Skills
- Customer service
- Team collaboration
- Adaptability and flexibility
- Telephone etiquette
- Empathy and patience
- Store maintenance
- Work ethic and integrity
- Cleaning and sanitizing
Sidejobs
House cleaning service, San Antonio, TX, 01/01/15, Present, Deep Cleaning, Basic cleanings, Move in/Move out Cleaning, One time Cleaning, Special Event Cleaning
Volunteer Experience
Lighthouse Christian Academy, 5-year participant in bi-annual fundraiser, Space Organization and Redesign, Meeting New People/Socialization
Leadership Experience
Administrative Ability
Timeline
Boutique Sales Associate and Model
Zadie B’s Fashions
07.2024 - Current
House Cleaning
Lady K Cleaning And Sanitation
08.2023 - 07.2024
Teacher
Tiny Tot Learning Center
09.2021 - 08.2023
Customer Service Associate
HEB Plus
04.2020 - 09.2021
Counter Operator
Tropical Smoothie Cafe
09.2018 - 03.2020
High School Diploma -
Lighthouse Christian Academy
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