Kathleen ( Katie ) Manning
Receptionist at a medical facility/nursing assistant/nanny /life enrichment coordinator
Inver Grove Heights,MN
Summary
Certified as a PCA, (also worked as a Nanny) for many years working with children and adults with special needs and trained as a Resident Assistant taking care of people with dementia in memory care and on assisted living performing cares, vitals regularly, and dispensing controlled and non controlled medications. Also operating medical equipment. Ex. Hoyer lifts, E-Z Stands, oxygen tanks, and more. With extensive charting per resident.
A true caretaker with a sensitive and compassionate approach to cultivating trusting, stimulating, and a varied lifestyle for residents and clients of all kinds. Offers enhanced care with a flexible learning approach for patients and clients of all kinds. Experienced in assisted living/memory care and in-home settings providing guidance and encouragement through physical, spiritual, mental, faith based and emotional support.
Dedicated Customer Service professional with years of patient experience of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized Representative for 15 years in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. An excellent problem solver and quick to respond.
Enthusiastic about helping people receive any necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork.
Detail-oriented, reliable, and proactive with great relationship-building skills, trustworthy, a hardworking nature and an adaptable approach.
Overview
25
25
years of professional experience
Work History
Life Enrichment Coordinator
The Rivers
07.2023 - 09.2023
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Increased resident socialization through implementation of wide range of fun, educational, and family-oriented activities.
- Coordinated, planned, and taught classes and activities for residents according to their capabilities.
- Worked closely with residents in memory care and assisted living, creating incredible bonds through activities always with a smile and high energy.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Created monthly, weekly, and daily calendars for residents to always be informed of what to look forward to.
- Used my creativity and natural love of people to invent new ideas and outings for my residents.
- Regularly performed spiritual and social assessments to keep them engaged in life.
- Had a blast being in charge of crafting, painting, and meditation classes.
- Always made sure the areas and equipment used were cleaned and sanitized on a regular basis.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Resident Assistant
Ecumen Seasons At Apple Valley
09.2021 - 06.2023
- Maintained clean, safe, and well-organized patient environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Supervised daily activities and provided assistance to staff.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Collaborated with residential team to maximize effective and efficient operations.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
Bartender, Server, Hostess, and Delivery Driver
Carbone's Pizzeria Bar And Grill
01.1999 - 09.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink and meal orders to promote loyalty.
- Regularly stocked, cleaned, and sanitized the bar area, dining area and kitchen, including all dishes and utensils used on a daily basis with extra care.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Helped management plan and serve bar menu exceeding customer expectations.
- Helped build the Lakeville location from the ground up.
- Performed management duties.
Licensed Medical Aesthetician/Certified Laser Technician
American Laser Centers LLC
01.2008 - 01.2010
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice being the leader in sales for both years.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Created repeat business by developing long-term relationships with customers.
- Assessed condition of clients' skin in order to make recommendations to improve.
- Performed waxing, body wrap applications to improve overall skin condition, laser hair removal, microdermabrasions, and many more treatments.
- Resolved customer complaints and facilitated conflict resolutions.
Education
Bachelor’s Degree - Interior Design
The Art Institute Intl. MN
Minneapolis, MNCertificate/Licensure - Medical Aesthetics
St. Paul College
Saint Paul, MNSkills
- Assisted Living
- Complex Problem-Solving
- Activity Research and Implementation
- Issue Resolution
- Resident Satisfaction
- Critical Thinking
- Life Support
- Active Listening
- Microsoft Publisher
- Special Events
- Enrichment Programs
- Resident Socialization Activities
- Mobility Assistance
- Safety Requirements
- Supporting Daily Living Needs
- Client Support
- Pointclickcare HER
- Personal Grooming
- Patient Evaluations
- Equipment Safety
- Vital Assessments
- Recordkeeping
Affiliations
- National Association of Social Workers
Timeline
Life Enrichment Coordinator
The Rivers
07.2023 - 09.2023
Resident Assistant
Ecumen Seasons At Apple Valley
09.2021 - 06.2023
Licensed Medical Aesthetician/Certified Laser Technician
American Laser Centers LLC
01.2008 - 01.2010
Bartender, Server, Hostess, and Delivery Driver
Carbone's Pizzeria Bar And Grill
01.1999 - 09.2012
Bachelor’s Degree - Interior Design
The Art Institute Intl. MN
Certificate/Licensure - Medical Aesthetics
St. Paul College
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