Katie March
11 Alderfield Lane, Melville,New York
Summary
Experienced sales executive adept at meeting customer needs and driving sales growth. Skilled in highlighting service benefits, completing sales order forms, and generating reports. Expert in overcoming objections to maximize sales opportunities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Project Manager
Lidl US
01.2023 - Current
- Ensured timely resolution of customer concerns through superior service
- Responded swiftly to customer questions via phone and email
- Fostered client relationships through multiple communication channels
- Coordinated promotional activities boosting brand visibility and engagement
- Evaluated client needs effectively
- Maintained audit standards during cost management
- Managed planning phase for sales operational projects
- Established and maintained cost estimates, project timelines, and performance indicators
- Led marketing campaigns for regional donation growth
- Sustained effective inventory management practices
- Conducted analysis of existing workflows and pinpointed efficiency gaps in inventory management
- Executed necessary corrective measures to align records
- Generated essential inventory data for leadership decisions
District Manager
Lidl US
01.2020 - 01.2023
- Directed overall business activities across multiple sites
- Maintained consistent service standards across locations
- Kept team informed of modifications in company policies and procedures.
- Boosted financial outcomes through strategic implementations
- Monitored compliance with corporate policies and standards through scheduled visits
- Facilitated continuous development programs for managerial effectiveness
- Oversaw comprehensive personnel management for the entire district
- Quickly addressed and settled client problems, ensuring high satisfaction levels.
- Assessed district-wide store data to highlight development opportunities.
- Enhanced operational efficiency
- Worked with marketing, HR, and finance departments to meet management objectives
Director of Special Projects
Best Market
12.2012 - 01.2020
- Handled profit and loss management
- Directed cross-functional collaboration
- Increased revenue through stringent financial management
- Implemented strategies for risk mitigation
- Devised approaches ensuring timely project delivery.
- Harmonized activities among various teams for project success.
- Supported the establishment of standards and plans for unique project endeavors
- Lead team meetings and provided guidance on project progress, issues, and solutions.
- Resolved customer issues via telephone and electronic correspondence
- Mitigated service-related customer grievances professionally.
Store Manager of Operations
Stop & Shop
01.2000 - 01.2013
- Accountable for overall store operations and activities.
- Empowered management team through effective facilitation
- Met all regulatory requirements at various levels
- Met customers' needs through active engagement.
- Directed daily monetary activities and client communications
- Led recruitment initiatives
- Identified key talent for further development.
- Stop & Shop Customer Service Excellence Award in 2003 and 2004.
- Coordinated cross-departmental sales and inventory management
- Developed strategic recommendations based on competitive analysis
- Furnish excellence in store presentation, freshness, and standards.
- Preserve up-to-date knowledge in various areas.
- Reviewed revenue statistics to uncover growth potential
- Monitored ongoing employee evaluations ensuring adherence to set benchmarks
- Oversaw inventory levels for optimal stock management
- Coached team members in effective customer interaction.
- Established a culture of compliance throughout the organization.
- Uphold operational consistency
Education
Liberal Arts and Sciences - Liberal Studies
Limestone University
Bachelor of Business Administration -
Briarcliffe College
Skills
- Effective communication
- Strong organizational ability
- Effective team collaboration
- Strategic problem resolution
- Data analysis skills
- Strategic leadership
- Prioritization skills
- Achievement-focused attitude
- Client satisfaction commitment
- Strategic decision-making
- Cross-functional coordination
- Documentation and reporting
- Cost analysis
- Customer relationship management
- Phone and email etiquette
- Relationship building
Certification
Dale Carnegie Communication Certification
References
References available upon request.
Timeline
Regional Project Manager
Lidl US
01.2023 - Current
District Manager
Lidl US
01.2020 - 01.2023
Director of Special Projects
Best Market
12.2012 - 01.2020
Store Manager of Operations
Stop & Shop
01.2000 - 01.2013
Liberal Arts and Sciences - Liberal Studies
Limestone University
Bachelor of Business Administration -
Briarcliffe College
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