Katelyn Marks
Columbus
Summary
Dedicated and detail-oriented professional with experience in operations, customer service, and management. Skilled in coordinating complex schedules, maintaining high safety and quality standards, and independently planning domestic and international travel itineraries. Excels in organization, budgeting, and ensuring seamless experiences from planning to completion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water Operator
City of Lancaster
09.2022 - Current
- Operates and maintains equipment and processes used to purify raw water for more than 41,000 residents
- Perform regular inspections and tests on water samples to monitor the quality of treated water, including pH levels, chlorine levels, turbidity, and other parameters
- Respond to emergencies or equipment malfunctions in a timely manner to minimize disruption to the water treatment process and prevent any impact on public health
- Perform maintenance tasks and troubleshoot equipment issues
- Maintain accurate records of water treatment plant operations, including daily logs, test results, chemical usage, and maintenance activities
Server / Manager
Scramblers
10.2018 - Current
- Delivered exceptional customer service in a fast paced environment, ensuring accuracy, efficiency, and guest satisfaction
- Responsible for hiring, training, and supervising staff. Create work schedules, monitor performance, and address any personnel issues for more than a dozen staff members
- Managed inventory orders and vendor communication
- Address customer complaints and resolve issues promptly
- Fostered a positive and productive team environment
Education
High School Diploma -
Lancaster High School
Skills
- Customer Service
- Attention to detail
- Conflict Resolution
- Organizational skills
- Time Management
- Travel Planning
- Record keeping and reporting
Certification
- Class 1 Water Operator Certification
- CPR certified
- DOT medical card
Additional Information
- Owns and maintains a personal rental property, managing finances, maintenance, and tenant communication for the past 2 years
- Managed transportation, lodging, and daily itineraries focused on cultural experiences for multiple trips
Additional Information
-owns and maintains personal rental property, managing finances, maintenance, and tenant communication for the past 2 years
-managing transportation, lodging, and daily itineraries focused on cultural experiences for multiple trips
Timeline
Water Operator
City of Lancaster
09.2022 - Current
Server / Manager
Scramblers
10.2018 - Current
High School Diploma -
Lancaster High School