Katie Marquez
Business Student At The University Of Nevada, Las Vegas
Las Vegas,NV
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Box Office Assistant
University of Nevada, Las Vegas
10.2024 - Current
- Customer Service: Provide excellent service by answering questions, resolving issues, and assisting patrons with over 100 ticket purchases and event information per day
- Box Office Operations: Operate ticketing software and manage cash and credit card transactions accurately
- Event Information: Keep updated on event schedules, seating arrangements, and special promotions or offers
- Record-Keeping: Maintain accurate records of sales, refunds, and exchanges
- Collaboration: Work with event coordinators and other staff to ensure smooth operation during events
Intern
The Walt Disney Company
08.2024 - 09.2024
- Worked on Disney Projects: Contributed to various Disney projects, gaining hands-on experience in a dynamic environment
- Disney Education: Received comprehensive training on Disney’s history, values, and operational standards
- Hospitality Training: Learned about Disney’s exceptional hospitality practices and customer service excellence
- Professional Interaction: Engaged with Disney professionals who collaborate to create and maintain the Disney magic
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Building Manager
UNLV Student Union & Event Services
08.2022 - 08.2024
- Execute crucial administrative responsibilities, encompassing proficient handling of incoming phone calls, and accomplishing vital file documentation to sustain accurate and organized records within office
- Operate daily with UNLV's police department and write police reports if any incidents occur within UNLV's Student Union
- Administer comprehensive management of UNLV's Student Union; ensure all operations are in running order and assist faculty members, students, etc
- With questions daily
On-Site Hospitality Assistant (Super Bowl)
NFL
02.2024 - 03.2024
- Oversee an assigned location or area of the Allegiant Stadium and respond to any situations such as ticket issues, guest complaints, etc
- Handle complaints, disturbances, or related problems with guests and staff when applicable
- Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed
Conference Housing
University of Nevada, Las Vegas
05.2022 - Current
- Managed and oversaw entire spectrum of logistical operations related to summer conference housing, ensuring seamless execution and accommodation for interns
- Facilitated lodging arrangements for students, faculty, and guests participating in internships at the University of Nevada, Las Vegas, ensuring comfortable and well-supported stay
- Completed on call shifts, responded to daily calls regarding questions of the University and its programs
Education
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas
Las Vegas 08.2021 - Current
Skills
Teamwork and collaboration
Quick learner
Computer skills
Interpersonal and social skills
Adaptability and flexibility
Awards
- Dean's Scholarship Award, Funded by the University of Nevada, Las Vegas
- WUE Tuition Grant
Timeline
Box Office Assistant
University of Nevada, Las Vegas
10.2024 - Current
Intern
The Walt Disney Company
08.2024 - 09.2024
On-Site Hospitality Assistant (Super Bowl)
NFL
02.2024 - 03.2024
Building Manager
UNLV Student Union & Event Services
08.2022 - 08.2024
Conference Housing
University of Nevada, Las Vegas
05.2022 - Current
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas
08.2021 - Current
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