Katie Marquez
Crestview,FL
Summary
Experienced client services professional with a background in high-volume phone operations, administrative coordination, and front-facing service in fast-paced environments. Known for accuracy, professionalism, and effective communication while supporting daily operations.
Overview
4
4
years of professional experience
Work History
Client Service Representative
University of Nevada, Las Vegas
Las Vegas, Nevada
10.2024 - Current
- Customer & Phone Support: Manage a high volume of inbound calls and in-person inquiries, clearly explaining services, policies, and next steps while maintaining a calm, professional tone
- Accurate Data & Transactions: Process customer information, payments, and transactions with strong attention to detail using ticketing and point-of-sale systems
- Team & Operational Support: Coordinate with staff and supervisors to ensure organized workflows and efficient daily operations during high-traffic periods
Intern
The Walt Disney Company
08.2024 - 09.2024
- Project & Operational Support: Assisted with internal projects and daily operations, gaining hands-on experience within a fast-paced, guest-focused environment.
- Professional & Service Training: Completed structured training on Disney’s values, service standards, and organizational culture, emphasizing excellence, consistency, and professionalism.
Building Manager
UNLV Student Union & Event Services
08.2022 - 08.2024
- Managed high-volume calls, documentation, and records to support daily facility operations
- Oversaw daily operations of a high-traffic student facility serving students, faculty, and guests
- Served as lead manager on duty, acting as the primary point of contact during shifts and coordinating staff response
Conference Housing Representative
University of Nevada, Las Vegas
05.2022 - 05.2024
- Front Desk & Guest Services: Served as the primary front desk representative for summer conference housing, assisting interns, students, faculty, and guests with check-ins, questions, and daily support needs.
- Phone and Administrative Support: Managed high-volume inbound calls, addressed inquiries regarding housing and university programs, and completed accurate documentation and records.
Education
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas
Las Vegas12.2025
Skills
- Customer and client support
- High-volume inbound call handling
- Data accuracy and documentation management
- Conflict resolution
- Time management and multitasking
Awards
- Dean’s Scholarship Award (University of Nevada, Las Vegas)
- WUE Tuition Grant
Timeline
Client Service Representative
University of Nevada, Las Vegas
10.2024 - Current
Intern
The Walt Disney Company
08.2024 - 09.2024
Building Manager
UNLV Student Union & Event Services
08.2022 - 08.2024
Conference Housing Representative
University of Nevada, Las Vegas
05.2022 - 05.2024
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas