Hi, I’m
Katie Marshall
Anchorage,Ak
Summary
Professional hospitality worker, ready to excel in a new environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
years of professional experience
Work History
Spenard Roadhouse
Server/Server Trainer
11.2015 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables
- Worked with micros and mobile bites POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Owner
Clothing Reseller
07.2020 - Current
Job overview
- Conducted market research to identify trends and popular brands, ensuring an up-to-date product offering.
- Facilitated smooth payment processing by implementing secure systems and handling transactions accurately.
- Developed pricing strategies that balanced profitability with competitive positioning in the market.
- Increased sales by curating a diverse and appealing inventory of clothing items for resale.
- Ensured compliance with all relevant regulations and industry best practices concerning second-hand clothing sales.
- Handled customer inquiries promptly, resolving issues professionally to maintain satisfaction levels.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Spenard Joes
Barista
06.2021 - 10.2022
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
BreAKout Mobile Escape Rooms
Escape Room Assistant
04.2017 - 04.2019
Job overview
- Ensured consistent quality in room preparation by closely adhering to guidelines and checklists.
- Efficiently managed time while resetting games and preparing for next group.
- Collaborated with team members to complete assigned tasks quickly, resulting in reduced guest wait times.
- Consistently demonstrated professionalism through personal appearance and demeanor while interacting with guests or staff members.
Education
Wasilla High SchoolWasilla, AK
High School Diploma
UAAAnchorage, AK
No Degree from Anthropology
Skills
- Exceptional customer service
- Positive and professional
- Team member support
- Multitasking Abilities
- Problem-solving abilities
- Clear Communication
- Adaptability
Timeline
Barista
Spenard Joes
06.2021 - 10.2022
Clothing Reseller
Owner
07.2020 - Current
Escape Room Assistant
BreAKout Mobile Escape Rooms
04.2017 - 04.2019
Server/Server Trainer
Spenard Roadhouse
11.2015 - Current
Wasilla High School
High School Diploma
UAA
No Degree from Anthropology
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