KATIE MARTIN
Colorado Springs,CO
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Administrator
First Command Financial Planning
01.2017 - Current
- Managed day-to-day administrative tasks, including scheduling, correspondence, and document management.
- Maintained accurate records and files, ensuring data integrity and accessibility.
- Collaborated with cross-functional teams to streamline processes and improve overall efficiency.
- Managed office supplies and equipment, ensuring a well-functioning work environment.
Sales Associate
UPS Store
01.2015 - 01.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Manager
UPS Store
01.2007 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Education
MBA - Business Management
University of Arizona Global Campus
Chandler, AZ04.2018
Bachelors in Management -
University of Phoenix
Tempe, AZ08.2016
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Attention to detail and accuracy in completing tasks
- Time management and prioritization skills
Timeline
Administrator
First Command Financial Planning
01.2017 - Current
Sales Associate
UPS Store
01.2015 - 01.2017
Manager
UPS Store
01.2007 - 01.2011
MBA - Business Management
University of Arizona Global Campus
Bachelors in Management -
University of Phoenix