Katie Massenzio, SHRM-SCP

Key Achievements:

• Led and managed strategic and hands-on HR operations at a fast-paced, high growth, tech company on Deloitte's Technology Fast 500 list.
• With an average HR-to-employee ratio of 1.55, efficiently supported a team of up to 250 employees; directly reporting to C-Level Executives.
• Led successful implementation of DEI initiatives resulting in a 57% increase in workforce diversification, boosting team creativity, innovation, and problem-solving capabilities.
• Developed an engaging work culture that significantly boosted employee satisfaction, leading to the honor of being awarded 2021's Top Workplaces. This award was solely based on employees' feedback through satisfaction surveys regarding company culture, benefits, compensation, and perks.
• Successfully navigated end-to-end HR operations through various stages of the company, including 6 RIFs, 5 acquisitions/mergers, and extraordinary revenue growth of almost 990% during my tenure, leading to a $500M acquisition in 2020.
• Successfully oversaw Talent Acquisition and collaborated on branding and hiring strategies that resulted in ~ 50% workforce growth, nearly 100% acceptance rates, and less than 30-day average time-to-fill rates.
• Developed and executed effective performance feedback process and trainings leading to a ~ 14% annual average promotion rate.
• Championed an inclusive, fun, positive, respectful, and engaging work environment that consistently led to above-industry-average retention rates, above average employee tenure of over 5 years, and low voluntary turnover rates.
• Streamlined HR operations through efficient automation of processes including PTO management and benefit enrollment.
• Led the successful implementation, upgrades, and branding of HR systems including ADP WorkforceNow, Lever, Greenhouse, LinkedIn Learning, WageWorks, E*Trade, LRN Training, Lighthouse Ethics and The Muse to enhance operational efficiency while optimizing employee and applicant experience.
• Directly process and manage payroll with consistent accuracy and audit compliance.
• Strategically benchmarked, designed, and implemented comprehensive compensation, benefits and perks programs that consistently maintained market competitiveness, attracted top talent, and ensured consistent retention of high-performing employees.
• Effectively managed employee relations and ensured HR compliance achieving 0% employee litigations and 100% HR audit compliance.

Key Achievements:

• Directly responsible for the strategic and hands-on administrative functions for all aspects of HR for over 900 employees across 9 US locations, maintaining an HR to employee ratio of 0.11, directly reported to the President/CEO.
• Implemented innovative HR initiatives and policies to optimize operational efficiency and ensure compliance across all locations, resulting in streamlined processes and enhanced employee satisfaction.
• Responsible for all HR functions such as talent acquisition, employee relations, payroll, and benefits administration, ensuring a diverse workforce and positive work environment.
• Drove continuous improvement and growth within the company through effective implementation of HR strategies.

Key Achievements:

• Promoted 4 times within a 4-year period.
• Led and managed a top-performing staffing branch, leading to consistent top quartile nationwide branch rankings and multiple recognitions as the number one branch in the US; achieving record-breaking revenue and metrics, consistently exceeding targets
• Responsible for all branch operations as well as the hiring, training, and management of high-performing sales and recruitment teams, while simultaneously and consistently surpassing both personal and branch sales and recruiting targets.