Katie Mauchamer
Sidney,USA
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
5
5
years of professional experience
Work History
Crew Member
Culver's Restaurant
11.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Gas Station Clerk
Pilot Flying J
01.2024 - 10.2024
- Provided excellent customer service by greeting customers promptly and responding to inquiries in a friendly manner.
- Assisted customers with selecting items from the convenience store section of the station.
- Performed cash deposit, verification, documentation and control procedures.
- Verified age of customers purchasing alcohol or cigarettes.
- Sold deli sandwiches, hot dogs, and other prepared food.
- Assisted in training new employees on store procedures.
- Dispensed lottery tickets according to established procedures.
- Assisted with closing duties such as counting money and reconciling receipts.
- Enforced store policies to ensure the protection of company items.
- Informed customers of special promotions, loyalty programs, and discounts.
Style Consultant
Target
08.2023 - 12.2023
- Assisted guests with locating items and answering questions.
- Recommended products based on guests' wants and needs.
- Maintained high-level product knowledge.
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Assisted coworkers with various projects, showcasing collaborative attitude and flexibility.
- Inspected merchandise to check for quality and accuracy.
- Stocked shelves according to planograms and faced merchandise for visibility.
- Corrected order and product mistakes by assisting customers with returns and refunds.
Sandwich Artist
Subway
09.2022 - 08.2023
- Greeted guest and provided excellent customer service.
- Consistently provided friendly guest services and assistance with ordering.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared specialty food orders by following specific methods.
- Prepared a variety of meats, vegetables, and dressings according to predefined instructions and safety standards.
- Kept a sanitary and visually appealing workspace consistently.
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
- Swept and mopped facility floors during downtime and after closings.
- Adapted quickly to changing demands of the restaurant environment during peak hours of operation.
- Performed regular maintenance checks on kitchen equipment such as slicers, ovens, grills.
Crew Member
McDonalds
03.2020 - 09.2022
- Greeted guests, answered menu questions and assisted customers in ordering.
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients, and clean work or customer areas.
- Prepared foods according to menu standards, safety policies, and company policies.
- Upheld high professional standards in appearance and in performance.
- Cross-trained in multiple positions to assist during busy periods.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Completed all store opening and closing procedures.
Education
Honors Degree Graduate -
Tecumseh Junior - Senior High School
05-2021
Skills
- Problem Solving
- Adaptability
- Quality Assurance
- Hospitality
- Active Listening
- Adaptability and Resilience
- Payment Processing
- Customer service
- Teamwork and collaboration
Awards
Graduated with honors degree.
Timeline
Crew Member
Culver's Restaurant
11.2024 - Current
Gas Station Clerk
Pilot Flying J
01.2024 - 10.2024
Style Consultant
Target
08.2023 - 12.2023
Sandwich Artist
Subway
09.2022 - 08.2023
Crew Member
McDonalds
03.2020 - 09.2022
Honors Degree Graduate -
Tecumseh Junior - Senior High School
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