Summary
Overview
Work History
Education
Skills
Timeline
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Katie Maurer

Katie Maurer

Janesville,WI

Summary

Accomplished Crew Trainer at McDonald's, adept in team leadership and food safety, significantly enhanced employee performance and customer satisfaction. Expert in managing cash transactions and streamlining operations for efficiency. Demonstrates exceptional sanitation skills and a proactive approach to resolving customer issues, contributing to a positive dining experience.

Knowledgeable HyVee Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

5
5
years of professional experience

Work History

McDonalds Crew Trainer

McDonald's
06.2019 - 11.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.

Cashier

HyVee Foods
09.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Canes Front House Worker

Canes Chicken Fingers
07.2022 - 12.2022
  • Remembered, recited and promoted variety of menu items.
  • Boosted restaurant revenue with upselling techniques, promoting specials, and recommending popular menu items.
  • Streamlined order processing for increased efficiency by quickly and accurately entering orders into the POS system.
  • Maintained a welcoming atmosphere by greeting guests promptly and offering assistance with seating arrangements.
  • Managed cash transactions effectively, balancing daily sales reports accurately at the end of each shift.
  • Handled guest complaints professionally, resolving issues swiftly to maintain customer satisfaction levels.

Education

High School Diploma -

Craig High School
Janesville, WI
06-2016

Skills

  • Team leadership and supervision
  • Food safety understanding
  • Cleaning and sanitation
  • Sanitation and cleaning

Timeline

Cashier

HyVee Foods
09.2022 - 03.2023

Canes Front House Worker

Canes Chicken Fingers
07.2022 - 12.2022

McDonalds Crew Trainer

McDonald's
06.2019 - 11.2024

High School Diploma -

Craig High School

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Katie Maurer