Katie Mayer
Attyreece, Newport Rd. Westport,Co. Mayo
Summary
Highly experienced waitress known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Attentive waitress with experience in fine dining and familiarity in bartending. As a student, highly experienced in critical thinking, excellent articulation, and experience in studying law and government.
Overview
7
7
years of professional experience
Work History
Restaurant Waitress
Rolling Green Country Club
05.2023 - 09.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Exhibited strong knowledge of wine pairings, elevating the overall dining experience for guests.
Pool Manager
Rolling Green Country Club
05.2019 - 08.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
Hostess
Smokey Bones
01.2019 - 04.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Sales Associate
Carson's Pirie Scott
10.2017 - 12.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Political Science
University of Illinois At Urbana-Champaign
Champaign, IL05.2023
Skills
- Critical Thinking
- Time Management
- Microsoft Excel
- Teambuilding
- Flexible and Adaptable
- Disciplined
- Social Perceptiveness
- Customer experience management
- Food safety understanding
- Fine Dining
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Restaurant Waitress
Rolling Green Country Club
05.2023 - 09.2024
Pool Manager
Rolling Green Country Club
05.2019 - 08.2022
Hostess
Smokey Bones
01.2019 - 04.2019
Sales Associate
Carson's Pirie Scott
10.2017 - 12.2018
Bachelor of Science - Political Science
University of Illinois At Urbana-Champaign
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