Katie McCaffrey
Hyde Park,PA
Summary
Focused healthcare professional accustomed to promoting healthy and active lifestyle by coordinating appropriate indoor and outdoor activities. Demonstrated history of increasing client well-being across 3 1/2 years of related experience. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Very organized, dependable, and a quick learner.
Overview
6
6
years of professional experience
Work History
Direct Support Person
Arc Human Services
01.2022 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Served as an advocate for clients'' rights by attending meetings with service providers and voicing concerns when necessary.
- Actively participated in professional development opportunities related to disability services which improved the quality of care provided.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Improved overall client satisfaction by delivering person-centered care focused on individual strengths and preferences.
- Coordinated outings for groups of clients that enabled them to explore new experiences while being supported in a safe environment.
- Recorded status and duties completed in logbooks for management.
- Maintained accurate records of client progress, incidents, and daily activities for effective case management purposes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Provided compassionate and patient-focused care to cultivate well-being.
- Ensured a safe and secure environment for clients, completing regular safety checks and addressing potential hazards.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Created a supportive atmosphere that encouraged clients to express their feelings, opinions, and preferences without fear of judgment.
- Promoted independence among clients by teaching essential life skills such as cooking, cleaning, and budgeting.
Direct Support Person
Arc Human Services
10.2020 - 10.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Served as an advocate for clients'' rights by attending meetings with service providers and voicing concerns when necessary.
- Actively participated in professional development opportunities related to disability services which improved the quality of care provided.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Recorded status and duties completed in logbooks for management.
- Maintained accurate records of client progress, incidents, and daily activities for effective case management purposes.
- Coordinated outings for groups of clients that enabled them to explore new experiences while being supported in a safe environment.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted disabled clients to support independence and well-being.
Server and Trainer
Eat N Park
07.2018 - 10.2020
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
No Degree - Undecided
Indiana University of Pennsylvania
Indiana, PAHigh School Diploma -
Fox Chapel Area High School
Pittsburgh, PA06.2004
Skills
- Travel administration
- Team Collaboration
- Light Cleaning
- Communication Assistance
- Certified in CPR/AED
- Medication Management
- Client Records Management
- Progress Documentation
- Housekeeping
- Client Transportation
- Caring Companionship
- Household Cleaning
- Meal Planning and Preparation
- Compassionate Caregiving
- Transportation
- Health and safety requirements
- Attentive to People
- Diet and Nutrition
- Medication Administration
- Time Management
- Goal Setting
- Personal Care Aide
- CPR Certification
- Direct Care Aide
Timeline
Direct Support Person
Arc Human Services
01.2022 - Current
Direct Support Person
Arc Human Services
10.2020 - 10.2021
Server and Trainer
Eat N Park
07.2018 - 10.2020
No Degree - Undecided
Indiana University of Pennsylvania
High School Diploma -
Fox Chapel Area High School
Similar Profiles
Amy DorseyAmy Dorsey
Residential Program Worker at Arc Human ServicesResidential Program Worker at Arc Human Services
Robert KellyRobert Kelly
Professional Development Coordinator at Arc Human ServicesProfessional Development Coordinator at Arc Human Services
Rebecca LincolnRebecca Lincoln
Direct Support Professional at Supernova ServicesDirect Support Professional at Supernova Services
Brandy KlausBrandy Klaus
Production Worker at Kensington HPP IncProduction Worker at Kensington HPP Inc
Angela CusterAngela Custer
Administrative coordinator at Intelecural Properties, Kop-Coat, IncAdministrative coordinator at Intelecural Properties, Kop-Coat, Inc