Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATIE MCCARTY

Saint Hedwig

Summary

Results-driven and highly motivated professional with a proven track record of excelling both independently and as a team player. Exceptionally organized, thriving under pressure and tight deadlines. Passionate about overcoming challenges through effective problem-solving, ensuring customer and company expectations are not only met but exceeded.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server, Hostess

The County Line BBQ
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Front Desk Agent | Overnight Auditor

InterContinental Hotels Group
01.2021 - 03.2025
  • Welcomed guests from all over the world with enthusiasm and a friendly demeanor.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Office Professional

Dewey Pest Control
01.2016 - 01.2018
  • Executed administrative tasks efficiently using MS Office, Oracle, and managed the company's private database. Also handled accounts receivable, ensuring accurate payments for the termite department and scheduled client appointments and maintained excellent organizational skills.

Barista Shift Lead

Starbucks
01.2013 - 01.2018
  • Provided excellent customer service, prepared and served various coffee and tea products. I also led and mentored new employees, maintained high cleanliness and organization standards and reconciled daily sales, resolved discrepancies, and managed inventory displays.

Assistant Manager

The Body Shop
01.2012 - 01.2014
  • Oversaw day-to-day operations, managed staff, and ensured business success, executed store duties, maintained displays, handled paperwork, and ensured cleanliness. I also administered employee scheduling, emphasizing fair-trade product knowledge to customers, managed financial responsibilities, including cash handling, receipts processing, and depositing, and monitored store's traffic-to-sales ratio for optimal practices.

Education

Medical Clinical Assistant Certificate -

05.2012

High School Diploma - undefined

06.2011

Skills

  • Transaction processing
  • Schedule flexibility
  • Effective time management
  • Collaborative team member
  • Strong verbal communication
  • Results-driven
  • Strategic decision-making
  • Diligent and accountable
  • Complex Problem-Solving
  • Exceptional customer service
  • Strong work ethic

Certification

  • Real Estate Certified since October 2023
  • CPR, AED and First-Aid Certified since 2024, expires in 2026

Timeline

Server, Hostess

The County Line BBQ
04.2025 - Current

Front Desk Agent | Overnight Auditor

InterContinental Hotels Group
01.2021 - 03.2025

Office Professional

Dewey Pest Control
01.2016 - 01.2018

Barista Shift Lead

Starbucks
01.2013 - 01.2018

Assistant Manager

The Body Shop
01.2012 - 01.2014

High School Diploma - undefined

Medical Clinical Assistant Certificate -

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