Katie McDevitt
Barrington,NJ
Summary
Highly skilled customer service manager with over five years of experience, looking for professional growth in a role with a successful and vibrant company. Exceptional communicator, multi-tasker, and problem solver, with a strong work ethic to prioritize and deliver quality leadership and solutions.
Overview
10
10
years of professional experience
Work History
Childcare Provider
Little Red Robin's Daycare
Barrington, NJ
09.2023 - Current
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Cleaner
The Dust Collectors
Clementon, NJ
06.2023 - 10.2023
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Polished furniture to remove dust and dirt buildup.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Washed windows both inside and outside of the facility.
- Transported trash bags to designated disposal areas.
Front Desk Receptionist
Barrington Dental Associates
Barrington, NJ
08.2020 - 03.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
General Manager
Arby's Restaurant
Mt. Laurel, NJ
04.2017 - 08.2020
- Created and implemented an aggressive customer service and sales strategy in April of 2017, which directly resulted in an 8% sales increase for that 12-month period
- Received "Outstanding Arby's Red Hat Service" award for exceptional customer service
- Proficient in all NJDOH regulations for food safety, and federal OSHA standards
- Directly responsible for hiring, training, and scheduling approximately 15-20 PT and FT staff
- Point of contact for all orders and truck deliveries
Service Coordinator
The Protection Bureau
Exton, PA
03.2015 - 04.2017
- Directly responsible for scheduling service calls and assigning jobs to service technicians
- Worked directly with customers, using MicroKey to create and maintain their accounts
- Proficient in MS Office; used these programs to maintain customer database
- Worked closely with other departments
Education
EMT Certification -
Uwchlan Ambulance Corps
03-2014
High School Diploma -
Twin Valley High School
Elverson, PA01-2011
Skills
- Child Supervision
- Housekeeping
- Activity Planning
- Early childhood knowledge
- Workflow Planning
- Staff Supervision
- Customer Relationship Management
- Service Quality Improvement
- Customer Retention
- Office Administration
- Administrative Support
Timeline
Childcare Provider
Little Red Robin's Daycare
09.2023 - Current
Cleaner
The Dust Collectors
06.2023 - 10.2023
Front Desk Receptionist
Barrington Dental Associates
08.2020 - 03.2022
General Manager
Arby's Restaurant
04.2017 - 08.2020
Service Coordinator
The Protection Bureau
03.2015 - 04.2017
EMT Certification -
Uwchlan Ambulance Corps
High School Diploma -
Twin Valley High School
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