Katie McDonald
Lakewood
Summary
Dynamic Event Staff Supervisor at Allied Universal Event Services with a proven track record in staff training and health compliance. Enhanced customer satisfaction through effective conflict resolution and innovative event planning. Skilled in fostering client relationships and delivering tailored solutions, ensuring memorable experiences while prioritizing safety and quality.
Overview
9
9
years of professional experience
Work History
Event Staff Supervisor
Allied Universal Event Services
11.2022 - Current
- Supervised event staff to ensure adherence to op
- Monitored quality assurance processes, identifying areas for improvement and implementing solutions.
- Enforced safety protocols during events, prioritizing guest and staff safety at all times.
- Facilitated client communication, addressing inquiries and resolving issues promptly.
- Resolved conflicts and challenges on-site, maintaining a positive atmosphere for guests and staff.
- Trained new staff on company policies, procedures, and event-specific guidelines.
- Improved customer satisfaction by addressing concerns and resolving issues promptly.
Reservation Agent
Alaska Airlines
11.2021 - 03.2022
- Processed customer reservations efficiently through online and phone channels.
- Assisted clients in navigating booking systems to finalize travel arrangements.
- Coordinated travel itineraries, ensuring alignment with customer preferences and requirements.
- Managed payment processing, ensuring accurate and timely transaction completion.
- Resolved customer inquiries regarding reservation changes and cancellations promptly.
- Developed rapport with customers by providing personalized recommendations during interactions.
Account Manager
Zones Inc
06.2016 - 03.2021
- Developed customized sales strategies to align with client needs and market trends.
- Facilitated cross-functional collaboration to deliver integrated solutions for clients.
- Managed contract negotiations to secure favorable terms and enhance client satisfaction.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations.
Education
Associate of Arts - Early Childhood Education
AI High School/College
Lakewood, WAHigh School Diploma -
Ai High School
Lakewood, WASkills
- Staff training and development
- Health and safety compliance
- Event planning expertise
- Creativity and innovation
- Customer service
Timeline
Event Staff Supervisor
Allied Universal Event Services
11.2022 - Current
Reservation Agent
Alaska Airlines
11.2021 - 03.2022
Account Manager
Zones Inc
06.2016 - 03.2021
Associate of Arts - Early Childhood Education
AI High School/College
High School Diploma -
Ai High School