Katie McFarland
New Castle,PA
Summary
A versatile and dependable professional skilled in problem-solving, communication, and multitasking. Seeking a challenging position where I can leverage my abilities to contribute to the success of the organization.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
United Independent Living Solutions, LLC
12.2022 - Current
- Provided exceptional care and support to clients with diverse needs and preferences to promote independence
- Administered medication as directed by physician
- Assisted clients with daily activities and ensured a clean and safe home environment
- Deescalated clients during moments of distress or confusion, promoting their well-being and comfort
US Rater
TELUS International
07.2022 - Current
- Evaluated webpages for quality, factual accuracy, and relevancy, contributing to improvement of search engine results
- Trained artificial intelligence systems for various applications, enhancing their performance and efficiency
- Consistently met quality standards and delivered timely feedback
Retention Specialist
Telvista
12.2021 - 03.2022
- Retained customers who intended to cancel services, utilizing persuasive communication skills and problem-solving techniques
- Managed escalated customer complaints, resolving issues promptly and ensuring customer satisfaction
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Consistently met sales and quality standards, contributing to overall success of the team
Shop Manager
Pampered Pooch
04.2018 - 11.2021
- Oversaw day-to-day operations of a fast-paced dog grooming business
- Managed inventory control, cash control, and store opening and closing procedures
- Managed the business's social media accounts, effectively promoting services and engaging with customers
- Maintained safe working environment by enforcing adherence to safety and security protocols
Communicator
InfoCision
05.2017 - 04.2018
- Deescalated dissatisfied customers, resolving their concerns
- Maintained consistency of internal and external communications across mediums
- Partnered with key stakeholders to understand company-wide and department-specific initiatives and changes
- Consistently met sales and quality standards
Sales Associate
Tommy Hilfiger
10.2014 - 05.2017
- Greeted customers and provided assistance throughout their shopping experience, ensuring a positive and enjoyable visit
- Maintained a clean and organized store, creating an inviting atmosphere for customers
- Handled cash register transactions accurately and efficiently, ensuring smooth financial operations
- Implemented loss prevention measures, contributing to the reduction of theft and loss
Education
High School Diploma -
Neshannock High School
New Castle, PA06.2015
No Degree - Accounting
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Microsoft Office
- Database Maintenance
- Policy Interpretation
- Sales Trends
- Business Administration
- Payment Processing
- Data Collection
- Critical Thinking
- Time Management and Adaptability
Timeline
Direct Support Professional
United Independent Living Solutions, LLC
12.2022 - Current
US Rater
TELUS International
07.2022 - Current
Retention Specialist
Telvista
12.2021 - 03.2022
Shop Manager
Pampered Pooch
04.2018 - 11.2021
Communicator
InfoCision
05.2017 - 04.2018
Sales Associate
Tommy Hilfiger
10.2014 - 05.2017
High School Diploma -
Neshannock High School
No Degree - Accounting
Slippery Rock University of Pennsylvania
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