- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
Katie McGann
Lynchburg,VA
Summary
Dynamic professional with extensive hands-on experience in customer service, property management, and museum operations. Recognized for a proactive approach to problem-solving and a results-oriented mindset, fostering adaptability and creativity in diverse environments. Committed to advancing organizational goals through meaningful contributions, supported by strong research, editing, and transcription skills developed through rigorous academic coursework. Proven expertise in archival management gained through volunteer work at the National Aviation Museum, along with museum management and teaching skills refined during an internship at the Mariners' Museum and Park.
Overview
13
13
years of professional experience
Work History
Property Manager
TPB Properties
09.2024 - Current
- Managed tenant relations, addressing inquiries and resolving issues promptly.
- Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Implemented efficient leasing processes, enhancing occupancy rates and tenant satisfaction.
- Coordinated financial reporting, tracking budgets and optimizing operational costs effectively.
Leasing Consultant
Southwood Realty
09.2022 - 09.2024
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Assisted in lease documentation preparation, ensuring compliance with regulations and policies.
- Developed relationships with residents, addressing concerns to enhance tenant satisfaction.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Store Associate
Home Depot
05.2020 - 10.2022
- Assisted customers in locating products, ensuring a positive shopping experience.
- Maintained inventory accuracy through regular stock checks and system updates.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Assistant Manager SPA
4109
05.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Admissions Counselor/Academic Advisor
Liberty University Online
08.2019 - 05.2020
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Implemented CRM system for tracking interactions with prospective students, improving follow-up and engagement.
Education Intern
The Mariners’ Museum and Park
01.2019 - 07.2019
- Developed educational programs that enhanced visitor engagement and understanding of maritime history.
- Collaborated with team members to create interactive exhibits promoting historical awareness and conservation efforts.
- Assisted in organizing community outreach events, fostering partnerships with local schools and organizations.
- Conducted research on maritime themes to inform curriculum development for educational workshops and activities.
- Participated actively in faculty meetings, contributing valuable insights related to curriculum development or instructional strategies.
Hostess/Server
Red Lobster Lynchburg
01.2018 - 01.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Archival Volunteer
The National Naval Aviation Museum
09.2017 - 12.2017
- During my time spent here, I volunteered in the Emil Buehler Library Archive under archivist Marc Levitt
- It was here that I learned the essential role in which a museum’s archive serves to the public around it
- I accessioned and processed two separate collections so that they could be added to the museum’s WWI collection for future researchers to utilize
- I also assisted other volunteers with their projects, assisted in archival daily maintenance, and helped oversee one of NAS Pensacola’s pilot winging ceremonies.
- Assisted with special events or programs.
- Supported staff with clerical work and other office tasks.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Researched and recorded origins, provenance and historical significance of archival materials.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Senior Hostess
Cracker Barrel Old Country Store Inc
05.2013 - 08.2017
- Coordinated with kitchen and wait staff to ensure smooth service flow.
- Trained new hostesses on customer service protocols and operational procedures.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Library Assistant Volunteer
Lynchburg Public Library
01.2014 - 01.2015
- Assisted patrons in locating library resources and utilizing catalog systems.
- Coordinated community programming, enhancing engagement through workshops and events.
- Conducted library orientations for new users, promoting awareness of library services and resources.
- Conducted workshops on basic computer skills, elevating digital literacy of participants.
Education
Bachelor of Arts - History
Liberty University
Lynchburg, VAMaster of Arts - PUBLIC HISTORY
Southern New Hampshire University
Manchester, NH05.2023
Skills
- Proficient in Microsoft Office
- Proficient in Google Suite
- Proficient in CRM software usage
- Exceptional customer service
- Excellent communication
- Team leadership
- Professionalism
- Property management
- Staff scheduling
- Educational program development
- Qualitative and quantitative research methodologies
- Archival research expertise
- Archival processing
- Exhibit interpretation
- Processing Collections
- Preservation techniques
Additional Information
- Dina G. Linn – Museum Curator at the National Naval Aviation Museum, dina.linn@navy.mil / phone 850-452-3604
- Harriet Smith – Education Department Manager at The Mariners’ Museum and Park, hsmith@marinersmuseum.org / phone 757-591-7743
- Randall Gaherty – Associate Support Department Supervisor, phone 434-582-1619 Ext. 077
Interests
Timeline
Property Manager
TPB Properties
09.2024 - Current
Leasing Consultant
Southwood Realty
09.2022 - 09.2024
Assistant Manager SPA
4109
05.2021 - 01.2022
Store Associate
Home Depot
05.2020 - 10.2022
Admissions Counselor/Academic Advisor
Liberty University Online
08.2019 - 05.2020
Education Intern
The Mariners’ Museum and Park
01.2019 - 07.2019
Hostess/Server
Red Lobster Lynchburg
01.2018 - 01.2019
Archival Volunteer
The National Naval Aviation Museum
09.2017 - 12.2017
Library Assistant Volunteer
Lynchburg Public Library
01.2014 - 01.2015
Senior Hostess
Cracker Barrel Old Country Store Inc
05.2013 - 08.2017
Master of Arts - PUBLIC HISTORY
Southern New Hampshire University
Bachelor of Arts - History
Liberty University