Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katie McKinney

Clover,SC

Summary

Patient Service Representative with extensive experience at CaroMont Health, excelling in insurance verification and patient registration. Proven ability to manage high-pressure situations while maintaining HIPAA compliance and delivering exceptional customer service. Proficient in EPIC and medical billing, ensuring accuracy and efficiency in all processes. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Patient Service Representative

CaroMont Health
04.2021 - Current
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Took copayments and debt balances
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls and scheduled appointments
  • Used EPIC
  • Ability to complete charge reviews and claim edits
  • Ability to complete referrals

Patient Service Representative

CHC HEALTH
03.2019 - 04.2021
  • Collaborated with healthcare professionals to conduct efficient patient triage and prioritize care accordingly.
  • Discussed the changes the provider has made for the patient
  • Notate any changes and forward to the provider
  • This was a remote job for RUSH hospital systems

Medical Records Specialist

Nephrology Associates
06.2007 - 02.2014
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Upload/Download dictation.
  • Prepared paper charts for the week for appointments.
  • Filed records and charts in a timely manner.
  • Process medical records requests in a timely manner.
  • Billed for medical records according to state law guidelines.
  • Floated in the office to cover front desk and clinical if the coverage was needed.

Medical Office Assistant

Carolina Pulmonary
01.2005 - 06.2007
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed pulmonary function tests
  • Call backs for prescriptions, patient phone triage, or ordering medical equipment for patients
  • Give injections, perform spirometry, and basic vitals

Education

No Degree - Medical Office Assistant

York Technical College
Rock Hill, SC
08-2004

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Medical billing
  • Insurance billing
  • EPIC capability
  • Attention to detail

Certification

  • Certified Basic Life Support (CPR and AED) by American Heart Association; Issued 4/25/2024 and Renew by 4/2026
  • Certified Medical Office Assistant; Year 2004

Timeline

Patient Service Representative

CaroMont Health
04.2021 - Current

Patient Service Representative

CHC HEALTH
03.2019 - 04.2021

Medical Records Specialist

Nephrology Associates
06.2007 - 02.2014

Medical Office Assistant

Carolina Pulmonary
01.2005 - 06.2007

No Degree - Medical Office Assistant

York Technical College

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Katie McKinney