Katie McLeod
Marietta,GA
Summary
Office and operations manager with 20+ years of leadership experience in business operations and administration. Expertise in building strategic partnerships, developing service lines, and streamlining processes. Recognized for strong organizational leadership and regulatory compliance, consistently delivering exceptional service and fostering long-term client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager & Impound Coordinator
H & S Recovery LLC
Jonesboro, Georgia
06.2004 - Current
- Spearheaded development and implementation of private impound division, establishing strategic partnerships with automobile dealerships in metro Atlanta.
- Fostered long-term relationships with dealership groups, finance companies, towing partners, and legal professionals to drive business growth.
- Built H & S Recovery's reputation for trusted private impound services through exceptional customer service and regulatory compliance.
- Managed complete abandoned motor vehicle process, ensuring adherence to Georgia statutes from vehicle intake to final disposition.
- Prepared, filed, and tracked legal documentation through Georgia court systems for abandoned vehicle determinations.
- Coordinated certified mailings, lienholder notifications, and title applications while maintaining compliance with state regulations.
- Directed office operations including scheduling, invoicing, client communications, and records management.
- Served as primary liaison among clients, dealerships, attorneys, and government agencies for efficient issue resolution.
- Recruited, trained, and mentored office personnel while developing standardized operating procedures that improved workflow efficiency, documentation accuracy, and overall customer satisfaction.
- Demonstrated exceptional organizational, leadership, and problem-solving skills while managing multiple priorities in a fast-paced, highly regulated environment.
Education
Business Administration And Management
Georgia State University
Atlanta, GA06-2026
General Studies
Harold Washington College
Chicago, ILSkills
- Collateral Management
- Asset Recovery
- Regulatory Compliance
- Policy Implementation
- Workflow Optimization
- Documentation Expertise
- Team Leadership
- Staff Management
- Training
- Goal Setting
- Motivation
- Accountability
- Team Building
- Administrative Support
Certification
- Notary Public – State of Georgia (Commission Expires: June 15, 2029)
- Certified Asset Recovery Specialist (CARS) | RISC
- Continuing Education Certificate | RSIG
Timeline
Office Manager & Impound Coordinator
H & S Recovery LLC
06.2004 - Current
Business Administration And Management
Georgia State University
General Studies
Harold Washington College