Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Melnik

Kuna

Summary

Dynamic Home Transition Coordinator at Norco with expertise in patient discharge coordination and durable medical equipment delivery. Proven ability to enhance healthcare communication and manage referrals effectively. Recognized for exceptional customer relationship management and in-depth knowledge of medical billing processes, ensuring seamless transitions for patients and families.

Overview

5
5
years of professional experience

Work History

Home Transition Coordinator

Norco
02.2022 - Current
  • Home Transition Coordinators is responsible for meeting response times for patient discharges from the healthcare facilities.
  • Communicate with referral sources as an extension of the Sales team
  • Work in harmony with outside sales teams in order to meet company objectives
  • Act as a liaison between Norco Medical and the patient/client, family, care giver, physician, and other healthcare agencies and staff on the case
  • Deliver patients’ durable medical goods (DME) to facilities
  • Conduct, participate in, and attend educational meetings and in-services for healthcare workers, patients/clients, families, care givers, physicians, and community members
  • Assist Medical Customer Service Representatives in arranging necessary referral to assist in continuity of care for the patient community
  • Assist Medical Customer Service in researching and pricing special order items
  • Assume full responsibility for their own actions, professional skills, and attitudes
  • Keep cognizant of third-party reimbursement, criteria services, and equipment offered, billing and patient/client paperwork
  • Adhere to all established procedures, policies, and safety rules
  • Greet customers in a professional and enthusiastic way, consistently demonstrate empathy and patience with customers
  • Demonstrate in-depth knowledge of products, placement, availability, price, and use
  • Efficiently assess customer needs for product or services
  • Educate patients/clients on medical products and services

Medical Customer Service Representative

Norco
03.2020 - 02.2022
  • The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.
  • Greet customers in a professional and enthusiastic way
  • Answer telephone calls promptly
  • Demonstrate in-depth knowledge of products, placement, availability, price, and use
  • Efficiently assess customer needs for product or services
  • Educates patients/clients on medical products and services
  • Fit and sell medical products and services to customers
  • Process customer orders and accurately input customer orders into the computer
  • Keep showroom stocked, clean, organized, and presentable
  • Perform other tasks as assigned or necessary
  • In-depth knowledge of home medical products, placement, availability and pricing
  • Ability to occasionally lift and/or carry objects weighing up to 100 lbs
  • Ability to sit, stand and walk for extended periods of time
  • Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Education

Certificate of Emergency Medical Technician -

American Institute of Heath Technologies
Boise, Idaho
06.2001

Skills

  • Patient discharge coordination
  • Durable medical equipment delivery
  • Referral management
  • Healthcare communication
  • Medical billing processes
  • Customer relationship management

Timeline

Home Transition Coordinator

Norco
02.2022 - Current

Medical Customer Service Representative

Norco
03.2020 - 02.2022

Certificate of Emergency Medical Technician -

American Institute of Heath Technologies

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