Katie Mercado
Hampton,VA
Summary
Former Navy E5 with 10 years of leadership, operations, and logistics experience. Lean Six Sigma Green Belt Instructor with experience training multi-rank personnel across European commands to implement process improvements. Licensed as both a Professional and Master Esthetician with advanced training and successful business management experience. Experienced in customer-facing roles, including part-time work in a fast-paced brewery environment, demonstrating strong multitasking, client service, and operational skills. Proven ability to manage maintenance operations, inventory, and compliance in both military and civilian environments. Held Secret Security Clearance (expired), adept at working in secure and mission-critical settings.
Overview
24
24
years of professional experience
2002
2002
years of post-secondary education
Work History
Beer Tender
St. George Brewing Company
Hampton, VA
03.2023 - Current
- Served a wide selection of craft beers to a diverse customer base for the best experience possible.
- Tracked taproom inventory,replenished stock to ensure continuous availability.
- Educate customers about product
- Manage and processed customer transactions accurately.
Owner
Adamo Skincare
Yorktown, VA
10.2021 - Current
- Developed product formulations based on client needs and market trends.
- Manages daily operations ensuring efficient inventory / supply chain.
- Manages client records and scheduled appointments for recurring clients, enhancing service continuity.
- Executes advanced facial treatments improving client satisfaction and treatment outcomes.
- Provides skincare consultations and education to assess individual client needs and preferences.
- Implements safety protocols to ensure a safe environment for clients during services.
- Developed and maintained SDS Binder to meet regulatory standards
Aviation Support Equipment Technician Second Class
US Navy
Norfolk, VA
02.2002 - 02.2012
- Maintained and repaired aviation support equipment for operational readiness.
- Inspected equipment and maintenance actions to ensure safety standards proper use of publications.
- Diagnosed mechanical issues using specialized tools and publications, resolving problems to maintain equipment performance.
- Led workcenter of 15 sailors, overseeing mission readiness and operational effectiveness.
- Performed quality assurance inspections.
- Licensed Forklift / Heavy Equipment operator on flight line
Green Belt Instructor Lean/Six Sigma
US Navy
Sigonella, Sicily, Italy
01.2009 - 01.2011
- Delivered instruction to dozens of classes composed of sailors of varying ranks to implement Lean Six Sigma to their respective commands.
- Facilitated interactive classroom discussions to enhance student participation.
- Identified process improvement opportunities in lab, workcenters and department environment using Lean Six Sigma tools.
- Managed implementation of process improvements through Lean Six Sigma methodology, enhancing departmental efficiency, accuracy and minimizing waste in turn saving hundreds of thousands of dollars for the Navy.
Education
Master Esthetician License - Master Esthetics
Chrysm Institute of Esthetics
Virginia Beach, VA 09.2015 - 05.2016
Professional Esthetics License - Professional Esthetician
Chrysm Institute of Esthetics
Virginia Beach , VA 09.2013 - 05.2014
Elk River Area High School
Elk River, MNSkills
- Secret Security Clearance (expired)
- Leadership and Operations
- Training and Instruction Multiple Ranks
- Hazard Communication (SDS/ HazMat)
- Logistics and Compliance
- Inventory Control and Supply Chain Coordination
- Team Coordination and Management
- Administrative and Business skills
Timeline
Beer Tender
St. George Brewing Company
03.2023 - Current
Owner
Adamo Skincare
10.2021 - Current
Master Esthetician License - Master Esthetics
Chrysm Institute of Esthetics
09.2015 - 05.2016
Professional Esthetics License - Professional Esthetician
Chrysm Institute of Esthetics
09.2013 - 05.2014
Green Belt Instructor Lean/Six Sigma
US Navy
01.2009 - 01.2011
Aviation Support Equipment Technician Second Class
US Navy
02.2002 - 02.2012
Elk River Area High School