KATIE MERCER
Aiken,SC
Summary
Knowledgeable Allergy Tech with background in allergy diagnostics and treatment. Proven ability to develop personalized patient care plans and facilitate successful outcomes. Demonstrated effective patient communication and detailed clinical documentation skills.
Professional with extensive background in allergy care, ready to contribute to patient well-being. Strong skills in diagnostic testing, patient education, and treatment administration. Proven ability to collaborate with medical teams and adapt to evolving clinical needs. Dependable and focused on achieving optimal outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Firefighter
Langely Fire
12.2022 - Current
- Investigated fire causes and origins
- Operated and maintained pressure and pump type extinguishers to control and extinguish fires
- Responded to fire alarms and other emergency situations or calls for service
Allergy Tech
Augusta Aiken ENT
06.2024 - 11.2024
- Collaborated with multidisciplinary team members to provide comprehensive care for allergy sufferers.
- Demonstrated professionalism when interacting with patients to make them feel comfortable during their appointments.
- Streamlined communication between physicians and other healthcare providers to ensure consistent care for patients.
- Assisted in developing educational materials that helped patients better understand their allergies and treatment options.
- Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
- Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
- Achieved high standard of infection control practices by adhering to strict guidelines during the preparation, administration, and disposal of allergens used in tests.
- Supported physicians in creating personalized treatment plans for patients with allergies and asthma-related conditions.
- Maintained up-to-date knowledge on allergy testing methodologies, treatments, and research advances through regular professional development activities.
- Reduced patient wait times through efficient scheduling and streamlined check-in processes.
Sales Coordinator/Bindery/Finishing Supervisor
Phoenix Printing
05.2012 - 05.2024
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Wrote up jobs
- Processed and coordinated proofs
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Reviewed orders by inspecting labeling, packaging and contents
- Packaging/Shipping via UPS and Fedex
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Fostered positive working relationships with customers by responding to questions and concerns
- Finalized products, assembled jobs, handwork and finishing
- Trained new staff members on proper use of bindery equipment and safety protocols
- Troubleshooted minor technical issues with bindery equipment such as paper jams or misfeeds
Firefighter Trainee
Columbia County Fire Rescue
02.2022 - 10.2022
- Packaged finished products in protective wrapping before shipping them out to customers
- Demonstrated proficient knowledge in the use of stapling, stitching, padding, gluing and laminating equipment
- Operated guillotine and folding machines to cut, fold, collate and bind materials for production of books, catalogs and other printed material
- Organized daily tasks according to priority level to ensure deadlines were met consistently
- Coordinated with other departments to ensure timely delivery of finished products
- Managed scheduling of personnel for efficient workflow throughout the entire finishing process
- Assisted in the training of new staff on safety protocols and proper use of machinery
- Maintained accurate records of inventory levels and materials used during finishing operations
- Conducted regular meetings with team members to discuss goals and objectives as well as any concerns they may have regarding their job duties
- Successfully managed and supervised a team of 10 finishers in a large production facility
- Researched new technologies related to finishing operations in order to stay up-to-date with industry trends
- Operated and maintained pressure and pump type extinguishers to control and extinguish fires
- Responded to fire alarms and other emergency situations or calls for service
- Conducted regular drills for firefighters to ensure proficiency in responding to various types of emergencies
- Inspected and maintained self-contained breathing apparatus and hazardous material detection devices
- Presented programs for community on fire safety and injury prevention topics
- Demonstrated knowledge of hazardous materials safety procedures, including the proper use of protective gear
- Employed effective communication techniques when working with other members of the team during an emergency situation
- Participated in drills and training on techniques, operations and use of equipment
Night Front Desk Assistant
Planet Fitness
09.2020 - 11.2021
Cashier/ Cashier Assistant
Augusta National Golf Course
04.2013 - 04.2015
- Controlled hazardous substances with specialized protective clothing and specified control equipment to stop release
- Pulled hoses from truck bed to connect hoses to hydrant and pump apparatuses
- Maintained, tested, and repaired firefighting equipment
- Operated vehicles such as pumpers, ladder trucks, ambulances and other specialized apparatus with precision
- Provided emergency medical services and responded to fire alarms in a timely manner
Education
In Cell And Molecular Biology
Augusta University
Augusta, GAFirefighter - In Fire
Georgia Public Safety Training Center
Forsyth, Ga06.2022
Bachelor Of Science - In Criminal Justice/ Terrorism
Dalton State College
Dalton, GA01.2021
High School Diploma -
Westside High School
Augusta, GA05.2016
Skills
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Medical response
- Allergic reaction management
- Asthma control strategies
- Allergen identification
- Immunotherapy expertise
- Pediatric allergy care
- Anaphylaxis prevention
Certification
- Georgia Certified Firefighter
- BLS/ CPR
- HAZMAT
- Pressurized Container
- Vehicle Extrication
- Pumping Apparatus
- EMT Practicals
- Firefighter 1 & 2
Timeline
Allergy Tech
Augusta Aiken ENT
06.2024 - 11.2024
Firefighter
Langely Fire
12.2022 - Current
Firefighter Trainee
Columbia County Fire Rescue
02.2022 - 10.2022
Night Front Desk Assistant
Planet Fitness
09.2020 - 11.2021
Cashier/ Cashier Assistant
Augusta National Golf Course
04.2013 - 04.2015
Sales Coordinator/Bindery/Finishing Supervisor
Phoenix Printing
05.2012 - 05.2024
Firefighter - In Fire
Georgia Public Safety Training Center
Bachelor Of Science - In Criminal Justice/ Terrorism
Dalton State College
High School Diploma -
Westside High School
- Georgia Certified Firefighter
- BLS/ CPR
- HAZMAT
- Pressurized Container
- Vehicle Extrication
- Pumping Apparatus
- EMT Practicals
- Firefighter 1 & 2
In Cell And Molecular Biology
Augusta University
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