Katie Messineo
Front Royal,VA
Summary
Dynamic professional with a proven track record in customer service and operational efficiency. Skilled in conflict resolution and payment processing, I excel in enhancing guest satisfaction and streamlining processes. Recognized for developing strong relationships and improving service delivery, I am committed to driving success in fast-paced environments.
Professional with experience in guest services, ready to excel in client-facing roles. Skilled in managing operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Front Desk Associate
Fitness Evolution
07.2025 - Current
- Supported team by addressing guest needs promptly and courteously.
- Processed payments accurately, ensuring financial transactions were handled correctly.
- Adapted quickly to new procedures, enhancing overall operational efficiency at front desk.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Drapery Design Consultant
Valley Shade & Shutter
02.2022 - 03.2025
- Coordinated with suppliers to source materials for projects efficiently.
- Maintained organized project documentation for easy access and reference.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Identified design requirements for each project.
- Applied skill in color theory and composition to bring client visions to fruition.
- Collaborated with clients to identify design needs and preferences.
- Developed design concepts using industry-standard software.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
Manager
M2MC Llc
09.2013 - 02.2024
- Led cross-functional teams to enhance operational efficiency and drive project completion.
- Implemented process improvements, reducing workflow bottlenecks and increasing productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Made improvements, updates, and changes to computer program used for website of business and checkout system.
- Handled all cash flow for all registers and made bank deposits.
Design Assistant
Classic Touch Interiors
09.2019 - 06.2020
- Managed inventory of materials, ensuring availability for ongoing projects.
- Ordered samples from vendors to handle presentation creation activities.
- Developed strong relationships with industry professionals such as contractors, vendors, and manufacturers to better serve client needs.
- Worked with vendors and showrooms to produce quotes.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Collaborated with vendors and contractors, ensuring timely delivery of materials and services.
Store Sales Associate
Talbots
05.2016 - 10.2018
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Maintained organized merchandise displays, ensuring compliance with brand standards.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
Head Teller
Bank of America
12.1998 - 07.2003
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Managed cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Resolved customer inquiries and issues promptly, fostering positive client relationships and satisfaction.
- Collaborated with management on strategic initiatives to enhance branch productivity and efficiency.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
Education
No Degree - Administrative Assistant
Lord Fairfax Community College
Middletown, VAHigh School Diploma -
Warren County High School
Front Royal, VA05-1996
Skills
- Customer service
- Conflict resolution
- Payment processing
- Operational efficiency
- Team leadership
- Project management
- Office administration
- Information protection
- POS systems
- Microsoft office
- Time management
- Problem-solving skills
Accomplishments
- Supervised team of 50+ staff members.
Timeline
Front Desk Associate
Fitness Evolution
07.2025 - Current
Drapery Design Consultant
Valley Shade & Shutter
02.2022 - 03.2025
Design Assistant
Classic Touch Interiors
09.2019 - 06.2020
Store Sales Associate
Talbots
05.2016 - 10.2018
Manager
M2MC Llc
09.2013 - 02.2024
Head Teller
Bank of America
12.1998 - 07.2003
No Degree - Administrative Assistant
Lord Fairfax Community College
High School Diploma -
Warren County High School