Katie Messineo
Front Royal,VA
Summary
Dynamic professional with a proven track record in customer service and operational efficiency. Skilled in conflict resolution and payment processing, I excel in enhancing guest satisfaction and streamlining processes. Recognized for developing strong relationships and improving service delivery, I am committed to driving success in fast-paced environments.
Professional with experience in guest services, ready to excel in client-facing roles. Skilled in managing operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering a positive environment.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Front Desk Associate
Fitness Evolution
07.2025 - Current
- Supported team by addressing guest needs promptly and courteously.
- Processed payments accurately, ensuring financial transactions were handled correctly.
- Adapted quickly to new procedures, enhancing overall operational efficiency at front desk.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Drapery Design Consultant
Valley Shade & Shutter
02.2022 - 03.2025
- Coordinated with suppliers to source materials for projects efficiently.
- Maintained organized project documentation for easy access and reference.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Identified design requirements for each project.
- Applied skill in color theory and composition to bring client visions to fruition.
- Collaborated with clients to identify design needs and preferences.
- Developed design concepts using industry-standard software.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
Manager
M2MC Llc
09.2013 - 02.2024
- Led cross-functional teams to enhance operational efficiency and drive project completion.
- Implemented process improvements, reducing workflow bottlenecks and increasing productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Made improvements, updates, and changes to computer program used for website of business and checkout system.
- Handled all cash flow for all registers and made bank deposits.
Design Assistant
Classic Touch Interiors
09.2019 - 06.2020
- Managed inventory of materials, ensuring availability for ongoing projects.
- Ordered samples from vendors to handle presentation creation activities.
- Developed strong relationships with industry professionals such as contractors, vendors, and manufacturers to better serve client needs.
- Worked with vendors and showrooms to produce quotes.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Collaborated with vendors and contractors, ensuring timely delivery of materials and services.
Store Sales Associate
Talbots
05.2016 - 10.2018
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Maintained organized merchandise displays, ensuring compliance with brand standards.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
Head Teller
Bank of America
12.1998 - 07.2003
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Managed cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Resolved customer inquiries and issues promptly, fostering positive client relationships and satisfaction.
- Collaborated with management on strategic initiatives to enhance branch productivity and efficiency.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
Education
No Degree - Administrative Assistant
Lord Fairfax Community College
Middletown, VAHigh School Diploma -
Warren County High School
Front Royal, VA05-1996
Skills
- Customer service
- Conflict resolution
- Payment processing
- Operational efficiency
- Team leadership
- Project management
- Office administration
- Information protection
- POS systems
- Microsoft office
- Time management
- Problem-solving skills
Accomplishments
- Supervised team of 50+ staff members.
Timeline
Front Desk Associate
Fitness Evolution
07.2025 - Current
Drapery Design Consultant
Valley Shade & Shutter
02.2022 - 03.2025
Design Assistant
Classic Touch Interiors
09.2019 - 06.2020
Store Sales Associate
Talbots
05.2016 - 10.2018
Manager
M2MC Llc
09.2013 - 02.2024
Head Teller
Bank of America
12.1998 - 07.2003
No Degree - Administrative Assistant
Lord Fairfax Community College
High School Diploma -
Warren County High School