Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Miller

Eagle Mountain,UT

Summary

Excelled in team collaboration and problem-solving, significantly enhancing retail and pharmacy operations. Demonstrated expertise in medication dispensing and inventory management, ensuring high standards of accuracy and efficiency. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Department Specialist

Old Navy
04.2014 - 10.2015
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Designed custom fixture layouts tailored specifically towards unique store formats, optimizing available retail space.
  • Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
  • Maintained a clean, organized, and visually appealing retail environment according to brand standards.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.

Certified Pharmacy Technician

Walgreens Specialty Pharmacy
09.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Work with doctors offices to complete prior authorizations in a timely manor.
  • Packaged and shipped medications to patients who are not able to come directly to the pharmacy.
  • Managed all inventory returns.

Education

High School Diploma -

West Lake High School
Saratoga Springs, UT
06-2013

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Workflow Optimization
  • Pharmaceutical Calculations
  • Team Collaboration
  • Multitasking
  • Time Management
  • Detail Oriented
  • Great Customer Service

Certification

Pharmacy Technician Licence

PTCB Certified

CPR Certified

Immunization Certified

Timeline

Certified Pharmacy Technician

Walgreens Specialty Pharmacy
09.2017 - Current

Department Specialist

Old Navy
04.2014 - 10.2015

High School Diploma -

West Lake High School

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Katie Miller