Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Katie Milton

Churchville,Maryland

Summary

Dynamic leader with proven team leadership and excellent customer service skills honed at Brad's Farmmarket. Expert in cash handling and resolving customer complaints, ensuring satisfaction. Demonstrated ability to maintain high standards across shifts, fostering a cohesive culture. Known for positive attitude and strong problem-solving capabilities, enhancing guest experiences and operational efficiency.

Overview

7
7
years of professional experience

Work History

Shift Leader

Brad's Farmmarket
04.2018 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Server

Italian Sensations
12.2022 - 08.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Established rapport with customers by providing friendly and attentive service.

Education

High School Diploma -

C. Milton Wright High School
Bel Air, MD
05-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Excellent Customer Service

Accomplishments

A few months ago I completed my senior year of high school where I was team captain of the girls varsity soccer and lacrosse team. Here I led my peers on and off the field, dealing and facing adversity. I also took on more leadership roles within the school community as junior class president and student section leader. This caused me to be voted "Most School Spirited" and helped me win scholarships within my schools booster club!

Interests

I currently play for the NC State Women's Club lacrosse team Athletics are and have always been a primary interest for me For as long as I can remember I have been apart of some team

Timeline

Server

Italian Sensations
12.2022 - 08.2024

Shift Leader

Brad's Farmmarket
04.2018 - Current

High School Diploma -

C. Milton Wright High School

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Katie Milton