Katie M Myers
Fort Lauderdale,FL
Summary
Goal-oriented, personable professional seeking to join a company that encourages my contributions to growth and profitability, a career that will utilize my education in Business Management and work experience. High energy, reliable, responsible and trustworthy professional with an unwavering commitment to customer service, ability to build productive relationships and resolve complex issues and win customer loyalty. Along with a demonstrated ability to manage and organize department support for both staff and customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lease-End Manager / Inventory and Administrative Coordinator
Gunther Motor Company
01.2011 - Current
- Manages all Volkswagen and Volvo customers end of term leases, vehicle returns, early lease terminations and voluntary repossessions
- Provides excellent service to customers and financial institutions by ensuring that all aspects of the lease and process is handled accurately and thoroughly
- Provides assistance for vehicle purchases, refinancing or any other matters related to the lease-End process
- Manages lease pull-ahead accounts by establishing correct deficiencies in accordance with financial institutions procedures and programs that are applicable
- Collaborates with Gunther’s marketing team to provide accurate processing of lease end and new lease requirements for customers
- Oversees the inventory stocking in of all pre-owned vehicles, auction purchases, and wholesales, by ensuring the timely completion and proper display of all pre-owned vehicles available for sale
- Provides a high level of administrative support and coordination for the pre-owned and Volvo departments
- Maintains paper and electronic files for the departments, implement and streamline office procedures and perform all of the required administrative tasks including; maintaining files, office supplies, process expenses and keeping the file room organized and all electronic documents properly labeled
Inventory and Administrative Coordinator
Gunther Motor Company
01.2007 - 12.2011
- Managed communication flow between managers and customers including screening departmental and customer calls with professionalism while acting as a customer service representative and resolving customer’s concerns with problem solving skills until customer is satisfied with outcome
- Retrieved, filed, and submitted all necessary paperwork for Sales Department including working overtime to meet deadlines
- Provided administrative support for multiple departments including sales, accounting, BDC and inventory
- Including notifying proper support service of issues related to housekeeping and facilities maintenance
- Successfully prioritized time sensitive and urgent task while maintaining a calm and professional presence in a fast paced environment
- Performed daily clerical duties including maintenance and organization of customer records, placed orders for brochures and supplies for the sales team and created an efficient filing system for sales reports that allows Sales representatives to retrieve information as needed for customers
- Front Desk manager that oriented new administrative assistants while creating welcome packets consisting of job duties, phone scripts, and checklists
Education
AAS - Business Management
University Of Akron
Akron, OH05.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Realtors License, Sales Representative, Gold Coast School of Real Estate, 2003
Languages
English
Full Professional
Timeline
Lease-End Manager / Inventory and Administrative Coordinator
Gunther Motor Company
01.2011 - Current
Inventory and Administrative Coordinator
Gunther Motor Company
01.2007 - 12.2011
Realtors License, Sales Representative, Gold Coast School of Real Estate, 2003
AAS - Business Management
University Of Akron
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