Summary
Overview
Work History
Education
Skills
Additional Information
Contact
Timeline
AssistantManager

Katie Mont-Ros

Mooresville,NC

Summary

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Referrals:

  • Sarah Burzio Hitchcock (202) 415-0839 or sarah@hitchcockcreative.com — Store Owner
  • Heather Taylor (910) 603-7556 or htaylorduke10@gmail.com — Store Manager

Overview

5
5
years of professional experience

Work History

Assistant Manager

Hitchcock Paper Co.
07.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.

NAF RECREATIONAL ASSISTANT

ARTS, CRAFTS
03.2022 - 05.2024
  • Documented attendance of participants for events.
  • Answered phones and responded to questions by providing information on programs and facilities.
  • Efficiently completed custom framing orders, ensuring high-quality results and timely delivery.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Assisted customers in selecting appropriate frame styles, matting, and glass types based on artwork requirements.
  • Contributed to team success by taking on additional responsibilities during peak periods or staff absences.
  • Implemented proper tools usage and safety protocols within the workplace, minimizing accidents or injuries related to framing tasks.
  • Developed strong relationships with clientele, resulting in repeat business and positive referrals.

TEAM LEAD

TARGET
12.2020 - 09.2021
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
  • Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.

Visual Merchandising Leader

Target
09.2020 - 09.2021
  • Frequently operated WAV Machines
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Train and encourage team members on how to create clean, organized and inspirational displays when a Visual Merchandising Guide was unavailable.
  • Lead the team to ensure the truck process was completed within the given time frame, as well as the area cleaned, organized and product pushed to the floor for guests in a timely manner
  • Grouped with other leaders weekly to go over sales forecasts, scheduling, strengths and weaknesses.
  • Supported local stores as we had weekly visits from District Leaders—Which helped create relationships, and strengthen my skills in the role and as a leader.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
  • Placed prices and descriptive signage to enhance displays and promote items whether with table signs, or from hanging down from the ceiling with proper tools and machines.
  • Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
  • Constructed and installed signs and sale banners for special events and clearances.
  • Presented updated floor plans and design strategy to store management.
  • Built effective partner store relationships to improve customer satisfaction.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Monitored weekly, monthly and quarterly achievement goals.

HOME COORDINATOR

MARSHALLS
08.2019 - 10.2020
  • Main responsibility was running the home department; from when it comes off of the truck, to being merchandised and displayed on the floor
  • Once the product is in the correct place, it is displayed by Marshalls standard from cleanliness, color coding, sizing, setting and categorizing
  • Manage approximately a team of 2-6 people a day
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction.
  • Asked open-ended questions to understand customer needs and style.
  • Delegated work to staff, setting priorities and goals.
  • Counted and balanced registers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Education

High School Diploma -

Gar-field Senior High School
Woodbridge, VA
06.2015

Some College (No Degree) -

Northern Virginia Community College
Woodbridge, VA

Skills

  • Retail Management/Leadership
  • Key Holder
  • Task delegation
  • Recruitment and hiring
  • Visual Merchandising (10 years)
  • Freight Experience
  • Safety Guidelines and Procedures
  • Decision Making
  • Cleaning and Sanitizing
  • Relationship Building

Additional Information

  • CERTIFICATES & LICENSES Drivers License VOLUNTEER , Lucky Dog Animal Shelter 2018

Contact

Fort Polk, LA 71459

Timeline

Assistant Manager

Hitchcock Paper Co.
07.2024 - 01.2025

NAF RECREATIONAL ASSISTANT

ARTS, CRAFTS
03.2022 - 05.2024

TEAM LEAD

TARGET
12.2020 - 09.2021

Visual Merchandising Leader

Target
09.2020 - 09.2021

HOME COORDINATOR

MARSHALLS
08.2019 - 10.2020

High School Diploma -

Gar-field Senior High School

Some College (No Degree) -

Northern Virginia Community College

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Katie Mont-Ros