Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Moody

Clarksville,VA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

5
5
years of professional experience

Work History

Office Manager

Schewels Furniture
South Hill, VA
08.2023 - Current
  • Provided administrative support to management team including preparing reports and presentations.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained confidential records relating to personnel matters.
  • Managed, scheduled and coordinated office functions and activities for employees.

Office Assistant

VETS Inc
Clarksvill, VA
12.2022 - 05.2023
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Entered employee records, time cards and miscellaneous deductions for payroll.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Customer Support Specialist

System Response Center
Remote Work, VA
10.2021 - 12.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Logged services performed in service ticket system.
  • Followed policies and procedures to meet or exceed established performance requirements.

Talent Sourcer

Staffing Pros
Remote Work, VA
12.2019 - 10.2021
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Supported hiring efforts domestically and internationally.

Education

Associate of Science -

Southside Virginia Community College
Keysville, VA

Skills

  • Customer service excellence
  • Courteous demeanor
  • Problem-solving abilities
  • High-energy attitude

Timeline

Office Manager

Schewels Furniture
08.2023 - Current

Office Assistant

VETS Inc
12.2022 - 05.2023

Customer Support Specialist

System Response Center
10.2021 - 12.2022

Talent Sourcer

Staffing Pros
12.2019 - 10.2021

Associate of Science -

Southside Virginia Community College

Similar Profiles

CREATE PROFILE
Katie Moody