Katie Moore

• Worked as Home Agent for AT&T processing customer’s billing, account, payment, and updated information on the account. Managed approximately 30 daily incoming calls, emails, and faxes from customers.
• We have enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

It has enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• We have enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• It resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed approximately 40 to 50 calls0 incoming calls, emails, and faxes per day from customers. 'Processing severance packs for employees.
• Performed mandatory audits to enforce compliance in merchandising, inventory, and customer service.
• Led regular customer service meetings to review progress identify challenges and provide feedback.
• Maintained relationships with clients through punctuality and excellent customer service.
• Worked with customer service representatives to handle escalated customer issues.
• Provided exceptional customer service to all guests and escalated concerns where needed.

• Process taxes for the general public.
• Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
• Demonstrated attention to detail while preparing complex tax returns for individuals, partnerships, corporations, and trusts.
• Managed a diverse caseload of clients across various industries, adapting quickly to meet each individual's unique needs.
• Supported audit defense efforts by providing clear explanations and documentation supporting positions taken on filed returns.

• Managed approximately 40 incoming calls, emails, and faxes per day from customers. 'accessed legal documents for Attorney’s offices before entering litigation.
• Enhanced client well-being by developing comprehensive case plans addressing individual needs.
• Reduced recidivism rates through effective case management and personalized support services.
• Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
• Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Conducted thorough assessments to determine client eligibility for various programs and services.
• Implemented evidence-based practices in casework interventions, enhancing the overall effectiveness of service delivery.
• Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
• Maintained a high level of client confidentiality, following strict guidelines, and recommendations.