Katie Moreland
South Lake Tahoe,USA
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Hotel Shift Manager
Caesars Republic/ Harrah's Lake Tahoe
Stateline, NV
06.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and guest satisfaction.
- Managed inventory control, reducing waste and optimizing supply chain processes.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Resolved customer issues promptly, improving overall guest experience ratings.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Played an essential role in achieving hotel goals through strategic planning alongside upper management during regular meeting.
- Order supplies for the hotel, track costs and movement of supplies to ensure we have what we need to run each shift.
Guest Service Agent/ Rooms Controller/ POC
Caesars Republic/Harrah's Lake Tahoe
Stateline, NV
05.2023 - 06.2025
- Performed check-in and check-out duties for arriving and departing guests.
- Answered phone calls promptly and professionally, directing inquiries appropriately.
- Developed relationships with customers to ensure satisfaction throughout their stay.
- Provided excellent customer service to guests by addressing inquiries and resolving issues.
- Addressed customer complaints and provided timely solutions.
- Monitored inventory levels for each type of room available at the hotel.
Guest Service Representative
Motel 6
South Lake Tahoe, CA
03.2022 - 05.2023
- Welcomed arriving guests to hotel to complete arrival and check-in procedures.
- Solicited guest feedback and acted on guests concerns.
- Collaborated with the front desk staff to ensure that all guest requests were handled in a timely manner.
- Greeted and welcomed guests upon their arrival at the hotel and answered any questions.
- Create housekeeping boards for housekeepers.
Pharmacy Clerk
Kaiser Permanente
Livermore, CA
03.2006 - 12.2019
- Pack and ship 650+ prescriptions per day.
- Handled daily shipping of thousands of packages per day.
- High-paced work environment
- Adaptable in having to work in many different areas, and switching job assignments with no notice
- Ability to learn quickly and troubleshoot, constantly changing procedures and/or machinery
- Pallet Jack certified
Education
Associate in Science (A.S.) - Psychology
Lake Tahoe Community College
South Lake Tahoe05-2025
Skills
- Adaptability and Flexibility
- Interpersonal Skills
- Issue identification and resolution
- Multitasking
- Decision-making
- Staff motivation
- Delegating work
- Inventory control
- Sales strategies
- Hiring and recruiting
- Supply ordering
- Shift leadership
Timeline
Hotel Shift Manager
Caesars Republic/ Harrah's Lake Tahoe
06.2025 - Current
Guest Service Agent/ Rooms Controller/ POC
Caesars Republic/Harrah's Lake Tahoe
05.2023 - 06.2025
Guest Service Representative
Motel 6
03.2022 - 05.2023
Pharmacy Clerk
Kaiser Permanente
03.2006 - 12.2019
Associate in Science (A.S.) - Psychology
Lake Tahoe Community College