Katie Morgan
Sheboygan,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Kohler Co.
02.2024 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Respond to customer inquiries, resolve complaints, process orders, provide product information, and maintain customer records
- Product knowledge, documentation skills, phone skills, negotiation, positive attitude, attention to detail, people oriented, analysis, organizational skills, adaptability, and ability to work under pressure
Mentor - Production Utility
Sargento
12.2011 - 02.2024
- Promoted positive relationships between mentees and other peers to encourage social resilience and connection.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
Administrative Team Lead
Blue Harbor Resort
05.2007 - 05.2011
- Interacting and serving customers, problem solving, working great under pressure and managing stress.
- Data entry, paid attention to detail, managed inventory, and keep well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report. End of shift audits. Process payments
- Functioned as key resource within department on administrative matters and independently resolved issues and questions.
Administrative Assistant
Dubois Formalwear
02.2004 - 06.2007
- Provided excellent customer satisfaction ratings through outstanding service delivery, in person and thru telephone and email
- Answered customer questions about products and services.
- Completing conservation mailings, responds to requests, resolved to complaints, and maintained quality service.
- Process payments of cash card or checks.
Education
No Degree - Accounting And Business Management
Lakeshore Technical College
Cleveland, WI05.2007
Skills
- Attention to detail
- Organized
- Reliable
- Strong communication skills
- Positive Attitude
- Responsible
- Data Entry
- Microsoft & Computer knowledge
Timeline
Customer Service Representative
Kohler Co.
02.2024 - Current
Mentor - Production Utility
Sargento
12.2011 - 02.2024
Administrative Team Lead
Blue Harbor Resort
05.2007 - 05.2011
Administrative Assistant
Dubois Formalwear
02.2004 - 06.2007
No Degree - Accounting And Business Management
Lakeshore Technical College
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